BarratNewBuyer
New Member
Hello.
We moved into our 4 Bed half-a-million house in Sussex back in October.
We have had few minor issues which are negligible.
The main issue we are having is with the carpet.
During the first week, the carpets were heavily shedding and our children’s hairs and clothes were being covered by carpet fibres.
We asked the on-site customer service agent and we were told that the shedding will stop in about 2 weeks' time.
The issue never went away. Shortly before Christmas, the Contract Manager and the on-site customer service Agent came to look at the carpet.
They came with a brush and noticed it was still shedding.
They thought the carpet was faulty and called in the carpet manufacturer Cormar Carpets.
After carpet inspection in January, the manufacturer Cormar Carpets reported that our carpet, the "Forest Hills Cobblestone" is supposed to shed. And that it is not faulty, adding that there is no time limit on when shedding will stop.
So, because the manufacturer said it's not faulty, the BarrattHomes customer support department said they cannot help.
In my opinion is that this kind of carpet is certainly good for a small flat with a small carpeted space.
In our case, there is shedding everywhere except the kitchen and bathrooms.
Our main concern is that as our children have fibres on their clothes and hair, and we are concerned about health issues such as allergies that this may cause in the future.
My spouse spends 2 hours everyday vacuum-cleaning to get rid of the shedding, but unfortunately, it keeps coming back every day.
We have been doing this for 3 months now.
Now, we are all tired of spending 2 hours everyday vacuum-cleaning.
This is affecting our relationship and life as a whole.
And this hurts even more when we think about the fact that we bought a new house so that we could enjoy it.
The customer support keeps saying that the house was "sold as seen" etc.
- Has anyone gone through this?
- Is there anything we can do to get the carpet replaced?
Thank you very much.
We moved into our 4 Bed half-a-million house in Sussex back in October.
We have had few minor issues which are negligible.
The main issue we are having is with the carpet.
During the first week, the carpets were heavily shedding and our children’s hairs and clothes were being covered by carpet fibres.
We asked the on-site customer service agent and we were told that the shedding will stop in about 2 weeks' time.
The issue never went away. Shortly before Christmas, the Contract Manager and the on-site customer service Agent came to look at the carpet.
They came with a brush and noticed it was still shedding.
They thought the carpet was faulty and called in the carpet manufacturer Cormar Carpets.
After carpet inspection in January, the manufacturer Cormar Carpets reported that our carpet, the "Forest Hills Cobblestone" is supposed to shed. And that it is not faulty, adding that there is no time limit on when shedding will stop.
So, because the manufacturer said it's not faulty, the BarrattHomes customer support department said they cannot help.
In my opinion is that this kind of carpet is certainly good for a small flat with a small carpeted space.
In our case, there is shedding everywhere except the kitchen and bathrooms.
Our main concern is that as our children have fibres on their clothes and hair, and we are concerned about health issues such as allergies that this may cause in the future.
My spouse spends 2 hours everyday vacuum-cleaning to get rid of the shedding, but unfortunately, it keeps coming back every day.
We have been doing this for 3 months now.
Now, we are all tired of spending 2 hours everyday vacuum-cleaning.
This is affecting our relationship and life as a whole.
And this hurts even more when we think about the fact that we bought a new house so that we could enjoy it.
The customer support keeps saying that the house was "sold as seen" etc.
- Has anyone gone through this?
- Is there anything we can do to get the carpet replaced?
Thank you very much.