Hi,
A snagging inspection was carried out on my brother's 2-bedroom house early this week and the findings were sent to the developer to put right. However they have surprised us by there 'don't want to know' attitude.
There were 4 main concerns that were outlined to them:
1. The opening window in bedroom 2 - is not vertically aligned when fully open, and UPVC sill missing on outside.
2. Water pressure on 1st floor - water is more of a trickle when compared to downstairs.
3. All pendant lights flicker for some time before coming on?
4. Downstairs window handle catches on opening.
5. Exposed earth wire in the bathroom?
There actual reply is below:
The property was handed over on the 4/1/07. At that time the purchaser produced a snagging list which was attached to his key release form. Our customer care department then met the purchaser at the property in early March to run through further snagging items that had been raised. I have been informed that the majority of the agreed items have been rectified.
We will not be addressing the cosmetic issues you have raised as the decoration is within NHBC tolerances.
Due to the duration that the purchaser has been in the property we will not be addressing any of the items you raised relating to damage. We do not accept snagging lists for properties that have been lived in for more than 6 months.
In response to the points you raised specifically I can confirm:
1)I believe you are talking about the escape window. I have been informed by the contractor that if you open it to its full extent it tilts to create more room to exit the window in an emergency. If this is not the case the purchaser must advise our customer care department. The over cill is yet to be addressed and our contractor is aware of the need for this work to be carried out.
2)The purchaser has contacted our customer care department on a number of occasions and this has never been brought up. If the purchaser deems this to be a problem they must advise our customer care department.
3)The pendants are fitted with low energy bulbs. These take longer to heat up and do have a tendency to flicker when first turned on.
4)The purchaser has contacted our customer care department on a number of occasions and this has never been brought up. More information will be required. Given that the property has been occupied for more than 6 months this problem may have been caused by damage or wear and tear.
5)With regards to the earth wire on the radiator I have been advised that the reason for this is due to the close proximity of the radiator to a source of water (the bath/wash hand basin). However as this is something that I haven’t come across before I will query this with the contractor and forward you their explanation.
Ther are a lot of other 'cosmetic' issues such as badly chipped door and UPVC window frame, chopped hinges.
Can anyone tell me the developer has a point and that we can't expect to have any of the items rectified? I thought we had rights within a 2 year period of moving into a property?
Any help appreciated,
A snagging inspection was carried out on my brother's 2-bedroom house early this week and the findings were sent to the developer to put right. However they have surprised us by there 'don't want to know' attitude.
There were 4 main concerns that were outlined to them:
1. The opening window in bedroom 2 - is not vertically aligned when fully open, and UPVC sill missing on outside.
2. Water pressure on 1st floor - water is more of a trickle when compared to downstairs.
3. All pendant lights flicker for some time before coming on?
4. Downstairs window handle catches on opening.
5. Exposed earth wire in the bathroom?
There actual reply is below:
The property was handed over on the 4/1/07. At that time the purchaser produced a snagging list which was attached to his key release form. Our customer care department then met the purchaser at the property in early March to run through further snagging items that had been raised. I have been informed that the majority of the agreed items have been rectified.
We will not be addressing the cosmetic issues you have raised as the decoration is within NHBC tolerances.
Due to the duration that the purchaser has been in the property we will not be addressing any of the items you raised relating to damage. We do not accept snagging lists for properties that have been lived in for more than 6 months.
In response to the points you raised specifically I can confirm:
1)I believe you are talking about the escape window. I have been informed by the contractor that if you open it to its full extent it tilts to create more room to exit the window in an emergency. If this is not the case the purchaser must advise our customer care department. The over cill is yet to be addressed and our contractor is aware of the need for this work to be carried out.
2)The purchaser has contacted our customer care department on a number of occasions and this has never been brought up. If the purchaser deems this to be a problem they must advise our customer care department.
3)The pendants are fitted with low energy bulbs. These take longer to heat up and do have a tendency to flicker when first turned on.
4)The purchaser has contacted our customer care department on a number of occasions and this has never been brought up. More information will be required. Given that the property has been occupied for more than 6 months this problem may have been caused by damage or wear and tear.
5)With regards to the earth wire on the radiator I have been advised that the reason for this is due to the close proximity of the radiator to a source of water (the bath/wash hand basin). However as this is something that I haven’t come across before I will query this with the contractor and forward you their explanation.
Ther are a lot of other 'cosmetic' issues such as badly chipped door and UPVC window frame, chopped hinges.
Can anyone tell me the developer has a point and that we can't expect to have any of the items rectified? I thought we had rights within a 2 year period of moving into a property?
Any help appreciated,