We've been in a Miller property for 8 months and it's been hell. Before we moved, we had loads of problems getting a moving date despite being told the property was ready bar carpets, tiling and kitchen - this was 2 months before we wanted to move.
We finally got a moving date agreed after escalating to regional managers.
A week before we were due to move, we rang asking to see inside the property - on the day we were due to see it, the site manager refused us access.
We finally saw the house at 3pm the day before we should move.
We moved in and there were a number of things wrong and the finish on the property was appalling. Brusbmarks in all the paintwork, even on the large stairway walls - isn't that what rollers were invented for.
Every light fitting/switch/socket had overpaint on them, the plasterwork was poor with many trowel marks, dips etc.
Coving didn't meet properly at joints.
7 windows had to be replaced as all scratched. The bath leaked into the kitchen and fusebox on the first day resulting in the kitchen having to be redecorated.
Kitchen unit doors, we've been waiting for 8 months for some to be replaced.
We've had 2 other leaks inside the property, the latest resulting in the lounge having to be redecorated.
1 leak on the roof that has let water seep into the soffits and soak the front of the house. This was down to flashing not being in place correctly.
Cracks in the mortar on the roofing alongside the dormers has been re-applied 4 times and has cracked away again.
Kitchen tiling all out of line. WC downstairs, wastepipe wasn't fitted correctly so sewer smells were coming back into the room.
Missing screws from door hinges and keeps.
Nails hammered through architrave,
Bricks loose on the garage, cracked tiles, mortar missing from around the roofline.
Gutters realigned 4 times as they can't seem to be able to use a spirit level.
DPC is below ground level.
We've compared this to another plot that is still for sale on the development and that finish is far superior to ours.
Now escalated this to the board of directors after getting fobbed off by customers services and region director - they say it's all built to NHBC standard and the warranty covers problems in first 2 years. Yeah right. A warranty is to correct defects, it's not an excuse to use poor quality contractors on a job and cutting corners.
We finally got a moving date agreed after escalating to regional managers.
A week before we were due to move, we rang asking to see inside the property - on the day we were due to see it, the site manager refused us access.
We finally saw the house at 3pm the day before we should move.
We moved in and there were a number of things wrong and the finish on the property was appalling. Brusbmarks in all the paintwork, even on the large stairway walls - isn't that what rollers were invented for.
Every light fitting/switch/socket had overpaint on them, the plasterwork was poor with many trowel marks, dips etc.
Coving didn't meet properly at joints.
7 windows had to be replaced as all scratched. The bath leaked into the kitchen and fusebox on the first day resulting in the kitchen having to be redecorated.
Kitchen unit doors, we've been waiting for 8 months for some to be replaced.
We've had 2 other leaks inside the property, the latest resulting in the lounge having to be redecorated.
1 leak on the roof that has let water seep into the soffits and soak the front of the house. This was down to flashing not being in place correctly.
Cracks in the mortar on the roofing alongside the dormers has been re-applied 4 times and has cracked away again.
Kitchen tiling all out of line. WC downstairs, wastepipe wasn't fitted correctly so sewer smells were coming back into the room.
Missing screws from door hinges and keeps.
Nails hammered through architrave,
Bricks loose on the garage, cracked tiles, mortar missing from around the roofline.
Gutters realigned 4 times as they can't seem to be able to use a spirit level.
DPC is below ground level.
We've compared this to another plot that is still for sale on the development and that finish is far superior to ours.
Now escalated this to the board of directors after getting fobbed off by customers services and region director - they say it's all built to NHBC standard and the warranty covers problems in first 2 years. Yeah right. A warranty is to correct defects, it's not an excuse to use poor quality contractors on a job and cutting corners.
