I made the mistake of buying a Taylor Wimpey house on NGP greenside newcastle. The style of the house is lovely, the finish of the house average but the customer service of taylor wimpey is unbelievably poor. If your thinking of buying a house from these gansters dont. I generated a list of snags in september when I bought the house. Most are still with me including very dodgy central heating in this cold winter. The stress of dealing with these amateurs is not worth it. Please please do your self a big favour, buy from some one else. Dont be fooled by there promises, gaurantee or charter all are absolutely false. I had a 7 day visit (problems were noted but nothing done) I had a 28 day visit (problems were noted but nothing done), I have visited the site office a dozen times, called the site manager a dozen times, written to the customer service manager, and assistant manger and not only have none of the issues been solved, most of the time these people dont even get back to you. Once they have your money they have no interest in you anymore. The only thing they are interested in is money, once you hand it over prepare for a period of stress and misery, of course the alternative is not to hand it over and go buy your house from someone else. This is one company that genuinely deserves to go out of business.