I moved in to my Taylor Wimpey house in April 2016. There were a few snags which I marked on the 7 and 28 day checks. The biggest snag was that my garage is damp due to the neighbour's plot being higher than mine so their soil is piled against my garage wall. The damp has caused everything in the garage to become damp too and some things have already got black mould growing on them. 10 months later and I'm still trying to get them to sort it out and commit to paying for my damaged goods. The fix will be a small cavity wall on the neighbour's side. Taylor Wimpey finally organized for Aeropark to do the fix. Aeropark contacted my neighbours to ask them to leave their garden gate open for access and my neighbours told them that they knew nothing about any wall to be built. Nobody at Taylor Wimpey had contacted them......at all! They knew of the issue only because I had told them of it when they moved in back in June 2016. So we're back to nothing happening again. That is just the garage issue. There have been lots more issues and getting them resolved has been a very slow very frustrating process. In the last 6 months I have spent hours on the phone chasing Taylor Wimpey and their 3rd parties. I have escalated my issues in accordance with the complaints process. I have spoken to managers who promise to call me back but don't and after chasing for their responses they put me right back to the customer services representative that I was already dealing with and who had not sorted out my issues hence why I was complaining in the first place. The area manager visited me twice and I never heard from her either. The customer service people seem to change every couple of months or so, and the next time I phone and am dealing with someone new I have to start all over again as they don't know what needs to be done. Now they've told me that they won't re-imburse me for any damaged goods because legally only a car is supposed to be kept in a garage. Black mould in a new built garage is apparently acceptable. Not sure Health and Safety or Shelter will agree with that statement. I think I'll give them a call and find out. All in all the build quality of the house is good. But Taylor Wimpey's after sales service really lets them down.