Hi,
I have now been living at my Persimmon Homes for five month and really struggle with the post sales customer service!!
They only get back to me if I send chase after chase email (I only get their answering machine when trying to call them!) and even then all I get excuses!
One of my issues: part of my house purchases was a dishwasher, however the dishwasher door doesn't even open half way as it hits the oven door handle.
After a lot of chasing they finally send out a representative from the kitchen installation company, who (of course) agreed that the kitchen has not been design correctly and the dishwasher needs moving (all my whitegoods are build in). His visit was over two months ago.....nothing from Persimmon Homes!
I eventually called the kitchen company directly to check on progress and they told me that they had emailed PH two month ago their report and then again (as PH hadn't replied to them) a week ago.
I put that information in an email to PH and actually received a reply.
PH say the kitchen was build to the specifications I saw on the original house plans and the dishwasher is fit for purpose.
They are not willing to get anything changed.
Am I the crazy one here or am I correct in thinking that they have to supply me with a dishwasher that opens fully?!?
I have written yet another email addressing the customer service manger but to no surprise have not had a reply yet.
I'm a single girl who has just bought her first home, any help and/or advise would be more than appreciated!
Do I write to the managing Director? How can I make anyone care?
(I also have other outstanding issues but the dishwasher issue really gets to me!!)
Thanks!!!!
I have now been living at my Persimmon Homes for five month and really struggle with the post sales customer service!!
They only get back to me if I send chase after chase email (I only get their answering machine when trying to call them!) and even then all I get excuses!
One of my issues: part of my house purchases was a dishwasher, however the dishwasher door doesn't even open half way as it hits the oven door handle.
After a lot of chasing they finally send out a representative from the kitchen installation company, who (of course) agreed that the kitchen has not been design correctly and the dishwasher needs moving (all my whitegoods are build in). His visit was over two months ago.....nothing from Persimmon Homes!
I eventually called the kitchen company directly to check on progress and they told me that they had emailed PH two month ago their report and then again (as PH hadn't replied to them) a week ago.
I put that information in an email to PH and actually received a reply.
PH say the kitchen was build to the specifications I saw on the original house plans and the dishwasher is fit for purpose.
They are not willing to get anything changed.
Am I the crazy one here or am I correct in thinking that they have to supply me with a dishwasher that opens fully?!?
I have written yet another email addressing the customer service manger but to no surprise have not had a reply yet.
I'm a single girl who has just bought her first home, any help and/or advise would be more than appreciated!
Do I write to the managing Director? How can I make anyone care?
(I also have other outstanding issues but the dishwasher issue really gets to me!!)
Thanks!!!!