Hello.
I've been a keen follower on these forums for about the past 10 months but have never posted. Myself and my partner reserved our plot on a TW estate around 12 months ago, and we have been in for just over 3 months now.
I think it's fair to say that people very rarely tell of good experiences, especially on a forum which essentially is about how to deal with issues with your new house, since it is called snagging. However I can happily say that we bloody love our house and the whole experience with TW, right from the beginning, has been excellent.
The sales process was great, the staff were always helpful and courteous, especially when we travelled to another site 50 miles away to view a show home they had there.
We used the financial advisors and solicitors that they use, and it was all very professional and the service from the solicitors was as expected.
We chose our carpets, tiles, kitchen etc, paid for a shower over the bath and extra tiling, and when we had our familiarisation visit to see the interior for the first time, everything was exactly how we had asked for it and the finishing was done to an excellent standard.
We moved in 5 days before Christmas so it was an end of year house, and I don't think it was rushed, the finishing and decorating was fab, the house was complete, nothing was missing or unfinished.
No problems during the 2 and a bit weeks over Christmas, except we noticed a small leak on a radiator but it never affected the heating or anything so had no need to call anybody out.
After the holiday period we had our first visit from the site team and we gave them our small list of minor snags that we had noticed. Give credit where it's due as within 4 hours of having the visit, we'd had several workmen come round and all the minor issues were sorted including a new radiator. There was only one outstanding issue that was being sorted 2 weeks later by somebody who was coming onto the site, which was to touch up a scratch inside a kitchen cupboard. The morning he was supposed to come I had just got home from a night shift and I called the site manager to see what time I could expect him round as I'd just got home. To his credit he called the chap who was doing the work and asked him to come round to our house and sort our scratch out so that i could get off to bed, and he was there within 5 mins and sorted it out.
We them had our 28 day visit where we highlighted a couple of other things that we had noticed. Shrinkage had caused the sealant round the bath to start coming away and we had some clunky floor boards in our back bedroom and a couple of other things. We had a TW maintenance workman come round yesterday who sorted out the remaining issues and to our satisfaction. We may get some things arise over time as the house carries on drying out etc but he said just give us a call and we will pop out to sort any issues you have.
To sum it up we have a lovely house, that's ten times better than we imagined and TW have been great from the beginning right up to now and have done what was expected of them. If we do have a problem in the future we can just give them a call and I know they won't be round in the click of a finger but we will get stuff sorted.
I'm glad that I've been able to right this about TW. I accept that not all experiences are as good as ours and things do go wrong, but when I started reading this forum 10 months ago I said to myself I hope that our experience is better and that I can post it on here and I'm happy to say that that's the case.
I would buy another new build in the future and I would buy from taylor wimpey again.
Happy house hunting.
I've been a keen follower on these forums for about the past 10 months but have never posted. Myself and my partner reserved our plot on a TW estate around 12 months ago, and we have been in for just over 3 months now.
I think it's fair to say that people very rarely tell of good experiences, especially on a forum which essentially is about how to deal with issues with your new house, since it is called snagging. However I can happily say that we bloody love our house and the whole experience with TW, right from the beginning, has been excellent.
The sales process was great, the staff were always helpful and courteous, especially when we travelled to another site 50 miles away to view a show home they had there.
We used the financial advisors and solicitors that they use, and it was all very professional and the service from the solicitors was as expected.
We chose our carpets, tiles, kitchen etc, paid for a shower over the bath and extra tiling, and when we had our familiarisation visit to see the interior for the first time, everything was exactly how we had asked for it and the finishing was done to an excellent standard.
We moved in 5 days before Christmas so it was an end of year house, and I don't think it was rushed, the finishing and decorating was fab, the house was complete, nothing was missing or unfinished.
No problems during the 2 and a bit weeks over Christmas, except we noticed a small leak on a radiator but it never affected the heating or anything so had no need to call anybody out.
After the holiday period we had our first visit from the site team and we gave them our small list of minor snags that we had noticed. Give credit where it's due as within 4 hours of having the visit, we'd had several workmen come round and all the minor issues were sorted including a new radiator. There was only one outstanding issue that was being sorted 2 weeks later by somebody who was coming onto the site, which was to touch up a scratch inside a kitchen cupboard. The morning he was supposed to come I had just got home from a night shift and I called the site manager to see what time I could expect him round as I'd just got home. To his credit he called the chap who was doing the work and asked him to come round to our house and sort our scratch out so that i could get off to bed, and he was there within 5 mins and sorted it out.
We them had our 28 day visit where we highlighted a couple of other things that we had noticed. Shrinkage had caused the sealant round the bath to start coming away and we had some clunky floor boards in our back bedroom and a couple of other things. We had a TW maintenance workman come round yesterday who sorted out the remaining issues and to our satisfaction. We may get some things arise over time as the house carries on drying out etc but he said just give us a call and we will pop out to sort any issues you have.
To sum it up we have a lovely house, that's ten times better than we imagined and TW have been great from the beginning right up to now and have done what was expected of them. If we do have a problem in the future we can just give them a call and I know they won't be round in the click of a finger but we will get stuff sorted.
I'm glad that I've been able to right this about TW. I accept that not all experiences are as good as ours and things do go wrong, but when I started reading this forum 10 months ago I said to myself I hope that our experience is better and that I can post it on here and I'm happy to say that that's the case.
I would buy another new build in the future and I would buy from taylor wimpey again.
Happy house hunting.