We are looking to buy a Linden home in Birtley. Because the development is so far on, the house remaining have already had their kitchens chosen so we don't get any choice. We've managed (after some time) to find a house with a kitchen that has been chosen we like. However, they have also chosen the bathroom tiles which we don't like. We have asked them if they would consider allowing us to choose our own tiles or even swap with another empty property but they have said no. They may now potentially lose our sale as I don't fancy paying £230k without getting to choose kitchen or bathrooms. Should I try the head office? the sales people at the site are a bit useless to be honest.