New Build Inspector
snagging inspections 01788 494400
The NEW code of practice aims to replace the consumer code and ensure that every aspect of a new home purchase, from when a customer walks into a sales office, through to two years after the purchase of the home is covered.
its aims are to :
its aims are to :
- Protects vulnerable customers, prohibits high pressure selling; requires any deposits the customer pays to their builder to be protected.
- Requires the developer to provide all relevant information about the home during the sales process – including its tenure and any future management or service charges – that allows them to make an informed decision about their purchase.
- Sets out requirements for a fair reservation agreement, including a ‘cooling off’ period; and sales contract requirements.
- Allows customers to have a professional carry out a pre-completion inspection of their home on their behalf.
- Specifies that a home must be ‘complete’, preventing builders paying customers to move into an incomplete new home early.
- Crucially, and to address the biggest gap in the existing arrangements, the New Homes Quality Code requires builders to have an effective after care service in place to deal with any issues or ‘snagging’ problems customers have with their new home; together with a robust complaints process that responds to customers concerns in a timely manner and to their satisfaction, keeping them informed throughout.