NHBC Obligations?

[Sylvian]

The NHBC agreed to cover work in my house and put me into temporary accommodation. A week or so after moving into the temporary accommodation, I receive an email from the NHBC requesting my house insurance details, informing me that a leaking fridge caused the faults and my house insurance would need to take over. The thing is, they have ripped up all the tiled flooring on the ground level of the house leaving just the support beams as well as some other minor issues such as ripping the wallpaper. Can the NHBC completely walk away without at least putting the house back to the state they found it in?

 

[NewHomeExpert]

No.

The NHBC (contractors) have now caused damage they (NHBC) must reinstate at their cost.
I doubt your house insurer would take this on.
In any case, surely the NHBC inspected the issue before sending a contractor and therefore they should have found the cause before work started, otherwise it could have happened again!

 

[jpbletchley]

Sylvian, there are two things you may have to investigate. If NHBC are doing the work under thier first 2 year resolution service, they should advise you before hand if they will do the complete work or will get builders involved to finish it. If the work is carried out outside 2 year resolution service, then a different policy apply.

At the end of the day, does not matter which policy they use, they should fully advise you on what work is happening, the timescales and should also put things back as they were. Again, gettting the policy document from NHBC on which cover applies will help.

NHBC are more useless and incompetent you can think. I say this based on the ongoing fight I have with them. So read between the lines as they will fob you off if you solely rely on them.

Finally, I hope everything gets sorted for you, but you always have other legal routes if NHBC or builders mess up anything which was not your fault.


"Injustice anywhere is a threat to justice everywhere." - Martin Luther King, Jr.