Hi all,
I'm new to this but in need of help
We bought a new build which completed on 39th June 2017.
We visited 2 days before completion & it was a complete mess still a building site which really concerned us, we were told not to worry & it always looks like this in the last couple of days everything would be completed.
Since moving in we started our snag list & had over 150 items on it, things like the heating was back to front, there was s huge hole behind radiators, holes in brickwork, broken toilets, incorrect flooring fitted, broken banisters, extractor fans taped on etc..... this list goes on & on! On top of this no turf was laid & the garage & driveway was incomplete it hadn't even been signed off by nhbc.
We flagged it up with sales team only to get no response, the site manager changed 4 times in a month!! They sent handymen round to fix the 'snags' although they were much bigger problems. They were arriving at 8am & leaving at 4pm re plastering all the walls and ceilings while I was in the house with a newborn baby & dog!
It was a complete nightmare & nothing was getting achieved they were just doing a free for all & not going from the list. We complained officially, took hundreds of photos, we've now had a formal apology from site teams & finance directors.
However we have had to move out for 1 week so work could be completed on the house. We're due to discuss our complaint further & discuss compensation, we don't know what amount to expect? This has been ongoing for 2 months now eating in to my maternity time with my 10 week baby (2 weeks when we moved in) we have requested a subject access request to see how it was ever signed off in that state! The house is worth £357'000 & we had a new build before with practically no issues!
Any help & advice would be appreciated - what we do next, how we deal with complaint in the meeting, how much compensation we ask for, how much compensation is usually offered.
Thanks in advance!
I'm new to this but in need of help
We bought a new build which completed on 39th June 2017.We visited 2 days before completion & it was a complete mess still a building site which really concerned us, we were told not to worry & it always looks like this in the last couple of days everything would be completed.
Since moving in we started our snag list & had over 150 items on it, things like the heating was back to front, there was s huge hole behind radiators, holes in brickwork, broken toilets, incorrect flooring fitted, broken banisters, extractor fans taped on etc..... this list goes on & on! On top of this no turf was laid & the garage & driveway was incomplete it hadn't even been signed off by nhbc.
We flagged it up with sales team only to get no response, the site manager changed 4 times in a month!! They sent handymen round to fix the 'snags' although they were much bigger problems. They were arriving at 8am & leaving at 4pm re plastering all the walls and ceilings while I was in the house with a newborn baby & dog!
It was a complete nightmare & nothing was getting achieved they were just doing a free for all & not going from the list. We complained officially, took hundreds of photos, we've now had a formal apology from site teams & finance directors.
However we have had to move out for 1 week so work could be completed on the house. We're due to discuss our complaint further & discuss compensation, we don't know what amount to expect? This has been ongoing for 2 months now eating in to my maternity time with my 10 week baby (2 weeks when we moved in) we have requested a subject access request to see how it was ever signed off in that state! The house is worth £357'000 & we had a new build before with practically no issues!
Any help & advice would be appreciated - what we do next, how we deal with complaint in the meeting, how much compensation we ask for, how much compensation is usually offered.
Thanks in advance!
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