new TW buyer
New Member
I've found this site only fairly recently. Maybe unfortunately for me going by TW's reputation here, I bought a 3 bedroom townhouse 6 months ago. I will be moving into the house in 6 weeks time.
I seem to have made some mistakes that people have warned me about in this forum. I have used their solicitor as they paid most of the costs and I bought based on the showhome a house which hadn't yet been built. I have turned away all optional extras as it was clear from the price that they weren't worth it. I did negotiate £15,000 off the asking price and turned their mortgage broker away when I realised that I could do better myself.
My experience so far has been nothing but positive. The sales staff have been friendly and helpful they weren't pushy or downright uninterested or rude like Persimmons were. The site manager has gone out of his way to show me around my house and houses like mine and helped talk me through the process he's even suggested alternatives to TW options and talked about what other buyers do with the houses.
I do realise that TW have let a lot of people down however and I have noted all the email addresses of who to complain to should I need to. I welcome any comments from others about their experiences and what they think I will experience.
I am not a TW employee and I'm not under duress to promote them here. I will also produce a full snagging report here when I move in. I will continue posting about how TW deal with any such issues too.
I will keep this thread updated and add any snags that appear rather than put snagging reports later.
I seem to have made some mistakes that people have warned me about in this forum. I have used their solicitor as they paid most of the costs and I bought based on the showhome a house which hadn't yet been built. I have turned away all optional extras as it was clear from the price that they weren't worth it. I did negotiate £15,000 off the asking price and turned their mortgage broker away when I realised that I could do better myself.
My experience so far has been nothing but positive. The sales staff have been friendly and helpful they weren't pushy or downright uninterested or rude like Persimmons were. The site manager has gone out of his way to show me around my house and houses like mine and helped talk me through the process he's even suggested alternatives to TW options and talked about what other buyers do with the houses.
I do realise that TW have let a lot of people down however and I have noted all the email addresses of who to complain to should I need to. I welcome any comments from others about their experiences and what they think I will experience.
I am not a TW employee and I'm not under duress to promote them here. I will also produce a full snagging report here when I move in. I will continue posting about how TW deal with any such issues too.
I will keep this thread updated and add any snags that appear rather than put snagging reports later.