Having recently bought one of the last homes on the new development in Brentwood I cannot express my disappointment and frustration with Linden Homes. As our house was one of the last on the site it was used as a show home, it is supposed to be gold spec but none of the snagging had been completed before we moved in. 3 weeks after we moved in we got burgled by someone with a key! I was in the house alone with my young daughter at the time which was very scary!! Their so called key policy is non existent and they refused to pay for lock changes after the incident even though someone still has keys to our new home obtained whilst it was a show home. On top of this we were not given a full hand over pack so we have an alarm with no manual which doesn't work properly! All outside security lights are still not working, which would have acted as a deterrent and the response from Linden was it's not their responsibility following completion! So the whole experience has been disgusting as we paid a fortune for the house and we are still waiting for a long list of snagging issues to be resolved, which we are now doing ourselves due to our personal security risk! Their customer care is appalling !