Referring to your emails dated 24th June (07.46) and 1st July (08.43) your comments are noted.
You may be assured that this Company takes both your allegations and compliance with all regulatory requirements very seriously, as it does the question of defamation.
The email to you from Andrew Richards dated 28th February (5.42) sets out the Company’s position in terms of compliance, which I reiterate. The Company has a clear internal policy on the subject.
The Company will respond fully to formal complaints received from its customers in person