We moved into a new 3 storey Redrow Home 3 years ago and have been having problems with impact noise from our neighbours. We don't hear airbourne noise but when people are going up and down the stairs or running around the upstairs floors the banging sounds like it is within our house to the point where we feel the thuds through our floor boards and ornaments vibrate. We took it up with Redrow and an Inspector from the NHBC came to visit us, but said that as there are no requirements for building regs in terms of impact noise there was nothing they could do. The house is supposed to be built in accordance with Robust Details EWM8. Is there anything we can do to help reduce this noise issue?