We were 'encouraged' to move into our new house less than a week before Christmas 2012. We had internal flooding on Christmas Eve which resulted in no heating over Christmas. We then had a leak from the dish washer through to the living room, then another under the kitchen sink. The original site manager was great. Everything was repaired and/or rectified in good time and we were offered a meal out on Barratt Homes which we accepted. He also offered to obtain and fit some plinths to a kitchen cupboard that we'd ordered ourselves (but forgot to order plinths).
In March this year we had issues with our front door. First the key wouldn't turn, a locksmith saw to this, and then the door dropped. We have been promised a new door but are still waiting. We saw site manager#2 in March who looked at the door and we showed him a kitchen light that only worked intermittently. He tapped the light and it has never worked since. He said he would fix the light, sort the front door and add plinths in the kitchen. He asked if there was anything else he could do to make us feel better about our new home. We asked for a tub of wall paint as this was very thin in places and we wanted to touch some areas up. No problem he said. Then he left and we now have site manager #3. He has repaired the kitchen light but prevaricates about the front door. He said if we order plinths he would have them fitted (we can only order in 2.6m lengths), but said he cannot get any paint. This week we saw that 2 tubs of paint had been left at our neighbours house. We called site manager #3 who said he had no idea where the paint came from. Said he had checked with Customer Care and they told him they didn't order it. He then said that we need to go back to site manager #1 to have our plinths fitted. Have we asked for too much? Have we been greedy? These things were offered to us and we are still waiting for the new front door. What do you think?
In March this year we had issues with our front door. First the key wouldn't turn, a locksmith saw to this, and then the door dropped. We have been promised a new door but are still waiting. We saw site manager#2 in March who looked at the door and we showed him a kitchen light that only worked intermittently. He tapped the light and it has never worked since. He said he would fix the light, sort the front door and add plinths in the kitchen. He asked if there was anything else he could do to make us feel better about our new home. We asked for a tub of wall paint as this was very thin in places and we wanted to touch some areas up. No problem he said. Then he left and we now have site manager #3. He has repaired the kitchen light but prevaricates about the front door. He said if we order plinths he would have them fitted (we can only order in 2.6m lengths), but said he cannot get any paint. This week we saw that 2 tubs of paint had been left at our neighbours house. We called site manager #3 who said he had no idea where the paint came from. Said he had checked with Customer Care and they told him they didn't order it. He then said that we need to go back to site manager #1 to have our plinths fitted. Have we asked for too much? Have we been greedy? These things were offered to us and we are still waiting for the new front door. What do you think?