Home Homes Nightmare Customer Care

New Build Inspections


New Member
Unresolved issues 4 years+ from reporting. Garage floor has a massive crack that is on two levels as it has dropped and water coming through from ground below. Sent hundreds of emails, spoke to loads of Customer Care Managers over the years and issue is getting worse. Everytime I seem to be getting somewhere the staff sorting it leave and I am back at square one.

Please can anyone suggest what I can do to get issue sorted?
some warranties exclude garages if seperate from house ....but it may be worth checking with them .....given you reported the issue earlier

Is the builder still trading

small claims court could be an issue , you will need some quotes to quantify your losses