Garden Problems - New Build


New Member
7D6AAE51-F281-4C39-8464-90BB62819E58.jpeg We are about to exchange on a new build and have repeatedly raised concerns with the builder about the garden. We wrote to them evidencing lack of preparation of the ground to NHBC standards. The ground was compacted, not rotavated prior to turf laying and there wasn’t the required 100mm of topsoil. We sent many photos showing turf being laid directly onto debris, including set cement pieces, glass, large stones, a mass of growing weeds, etc. A large planter area is full of weeds without topsoil and totally unfit for cultivation. We raised concerns over water logging and insisted they rotavate to restore drainage characteristics. The builder simply replied that they did rotavate and totally ignored our photographic evidence proving they had contravened NHBC standards. NHBC informed us they cannot intervene until completion and we are the legal owners of the property but we really want it sorting out before we move in. Any advice anyone?


yep got to wait for your paperwork to go through before making a complaint

get an inspection and report from a landscaper , and pay them for thier time , and present it to the builder and the nhbc

if you get no where go to small claims court.

take photos and video , keep all conversations via email so you have evidence

with perseverance you will get there


New Member
Thanks for the advice. We have been confirming all conversations by email and taking photos but will take some video too. It’s disappointing that even a 5 star builder takes shortcuts!