Free Help With Bellway Homes

foonmace

New Member
Hi there I have been dealing with Bellway for the past 2 years regarding issues to my new build house. I have over that time became quiet knowledgeable about how to deal with the issues and exactly who to email to make sure they have things resolved. This includes the head of there legal team and head of there countries customer service.

If anyone would like any advice please do not hesitate to contact me, I know how much hard work they can be.
 

Matron999

New Member
We purchased a Bellway home last July and I have to say we are really pleased with the house. Any snags have been dealt with very quickly and to a high standard. Customer Service staff are polite and whenever we have contacted them with an issue they have always followed this up with a phone call a few days later. Site manager is approachable and again makes sure we are happy with everything. I know this isn't always the case and I know we are lucky compared to other buyers.
 

NewHomeExpert

Well-Known Member
We purchased a Bellway home last July and I have to say we are really pleased with the house. Any snags have been dealt with very quickly and to a high standard. Customer Service staff are polite and whenever we have contacted them with an issue they have always followed this up with a phone call a few days later. Site manager is approachable and again makes sure we are happy with everything. I know this isn't always the case and I know we are lucky compared to other buyers.

You have been very lucky and must have had some very minor snagging works.
When it comes to expensive to rectify works such as homes built with weak mortar mix or sloping deflecting floors they are, I can assure everyone, not quiet so helpful - especially after the 8 week HBF survey has been sent in!
 

wifigeek

New Member
Unfortunately for bellway I got my 8 week survey _after_ spotting all the issues with my home (so far) so the survey results reflected this.

I also had a problem with a sloping floor outside NHBC tolerances; it took a bit of effort/someone senior to come along to get them to fix it properly i.e. relay concrete.
 

NewHomeExpert

Well-Known Member
It is always best to fill in the survey as late as possible.
But remember to return it so it arrives within the 7 weeks from the date on the NHBC letter.
Otherwise if it is an unfavourable survey, it will not count towards the results or builder's star rating.
 

musteepha

New Member
Hi We have just purchased a new bellway home,
Bellway will not let us into the house before House demonstration to view it.
Is this normal?
 

Makebetterhomes

Administrator
bellway snagging

Hi We have just purchased a new bellway home,
Bellway will not let us into the house before House demonstration to view it.
Is this normal?

Yes im afraid it is ....

Some builders will allow inspection some wont ...there are soecific rights ....and they make the rules as they go along
 

Matron999

New Member
We purchased a Bellway home last year and we weren't allowed into the house until 2 weeks before we moved in for the demonstration with the Site Manager. I just presumed this was the norm with it being a building site. Health and safety rules etc
 

Makebetterhomes

Administrator
there are no rules as such

most builders will not let you inspect prior to completion

its a totally unfair system , the govt is considering changing the law to allow ....but the review has been lost in the long grass due to bexit
 
Top