Elan Home recently sold the house in bristol that i had reserved with them having agreed to part exchange my home, devaluing it y £7k, and then changing their minds. This is not to mention the money i had already spent on solicitors etc. They they refused to refund my reservation fee, phrases used by the Elan Homes representative, Beverly (Beverly introduced herself as Sales Manager, but her linkedin profile claims she is Regional Sales Director), included "we have gone over and above", and my favorite "this has cost Elan a lot of money".