Developer refusing to help with snags

New Build Inspections

a1anm

New Member
We recently moved in to a new build in Scotland.

We got a snag report completed by an external company. Over 150 issues were identified. Most of them were really minor/insignificant so we condensed the list to about 40 items and submitted it to the developer.

He sent people out to fix the smaller items however there are a few bigger issues outstanding:

- The adsl/internet port in our living room doesn't work. If we take the faceplate off we can see it has been wired up. The developer has sent someone out to fix it twice however they haven't actually done anything so it remains the same.

- There are numerous large (in excess of 8 inches) deep scratches in our LVT flooring. The developer sent a French polisher to try and fix them but they actually look worse now.

- There is a knocking sound in the walls every time we run the water upstairs

We have emailed the developer about these still outstanding but he has said he isn't prepared to fix them and any future communications should be sent to his solicitor!

We have spoke to Checkmate as they are the warranty company but they have exclusions on scratched floors and say they will only fix things if it is physical damage so it wouldn't cover the adsl port not working.

What options do we have? Small claims court?
 

Snag-it NB

New Member
Check if they are registered with the Federation of Master Builders (FMB).
Make yourself a nuisance with the warranty provider (Labc or NHBC) I know these are not structural issues but from my own personal experience running a house
Building business it does help.
 

Snag-it NB

New Member
Check if they are registered with the Federation of Master Builders (FMB).
Make yourself a nuisance with the warranty provider (Labc or NHBC) I know these are not structural issues but from my own personal experience running a house
Building business it does help.
Sorry note you have tried Checkmate.

maybe get something in writing to suggest that you fix the defects yourself and they agree to cover the cost of the works? It maybe they are too busy or have cash flow issues?
if you need assistance message me directly .
 
theres no simple answer to this one , and its going to depend on what snags you have identified

i take it , its a small builder given they have used checkmate

does your checkmate policy ...what are the details of thier cover with regards for snagging , what does your purchase contract say ?

does checkmate have a arbitration policy

i assume youre still within the defects liability period

yes small claims is always an option if youve exhausted all others , its cheaper , and the burdon of proof is low , you need good paperwork records
 
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