Our David Wilson Home
New Member
We sold our 4-bed Persimmon Home to buy a 4-bed David Wilson Home four months ago believing that the finish and quality would be superior.
However we have so far discovered 3x the amount of snags in each room.
The way in which Persimmon Homes dealt with each snag and defect was professional and prompt; however David Wilson Homes try to tire us out going round in circles and push us to drop items from our list.
When discussing one item in particular we were told that if David Wilson Homes dealt with the issue then they would not deal with any more matters after that. That was two months into our 2-year warranty.
On two occasions we were told that if a snag were to be dealt with then we would not be able to report that issue again and would need to sign a disclaimer to that effect.
One of those snags related to the window handles which we were barely able to operate. When the window installers attended they did say to contact David Wilson Homes anytime should the problem arise again and that none of the handles had been correctly fitted.
Following our stage one complaint, and waiting three weeks to meet with David Wilson Homes to discuss, their Contracts Manager did not show up to our appointment yesterday. No one at David Wilson Homes called to advise us that they would not be attending.
When we tried to reach the Customer Service Team Leader we received the following out-of-office message 'I am currently on annual leave and will return on <date>'.
As David Wilson Homes had even failed to manage their stage one complaints process we then followed procedure and emailed in order to escalate to their stage two. We promptly received a call back accusing us of not having confirmed the appointment in time.
This is the email that we received from the Customer Service Team Leader Sep 5 one week ago: 'Thank you for coming back to me. I have booked for the 15th at 11am.'
Since our formal complaint nearly one month ago, remedial work has come to a stop. Customer care no longer respond to emails and Site has stopped visiting us (which is not so bad).
We have now taken to Twitter to tweet photographs of snags so that others can see the very poor workmanship and low standard of finish on our David Wilson Homes plot:
Our username is mydwhometoo
I realise that there are much worse David Wilson Homes out there. A full website will follow with more details of how David Wilson Homes have failed us, but also to act as a place for others to have a voice and vent their frustration whether about David Wilson Homes or other Builder.
In summary, here are some of the issues that we have encountered to date after buying a 4 bed detached from David Wilson Homes:
– Damaged and stained UPVC frames
– Warped kitchen units
– Damaged kitchen units
– Units unfinished
– Scratched windows
– Electrical sockets hanging off walls
– Some electrics not working
– Carpets stained and house not cleaned prior to completion
– Windows and mastic deeply stained
– Ceramic tiles stained
– Most internal doors not closing
– Most window handles difficult operate
– One month for carbon monoxide alarm to arrive
– Missing canopy, finally installed then damaged
– Leaky guttering
– Some radiators not working
– Section of banister not attached
– Insulation missing in at least one WC wall cavity
– Chipboard floor boards not fully t&g'd, and ridges between boards
– Trade damaged planting, discarding litter in garden, urinating against wall
– Trade damaged kitchen ceramic floor tiles and amtico tiles
– Doors unevenly shaved
– Plugs not stopping water in bathroom
– Noisy water pipes throughout house
– Section of turf dead on completion
– Leaking shower
– Leaking water butt
– Radiators not level
– Insect infestation
– Mould in kitchen cupboards
– Ground level higher than damp course
– Creaking floors
– Mismatched ceiling paint
An incident days before completion led to a good will gesture agreed in writing by David Wilson Homes to enhance our front garden with 12 shrubs. Four months on and we finally have an explanation as to why this never happened: '…the property next door was currently unsold, so I asked the landscapers to also enhance the frontage of the plot.'
In fact, the majority of the shrubs went next door to the empty house. Some good will gesture.
It made me feel sick to read online the Exeter Daily's article 24/06/16 by Mary Youlden that our site manager is 'no stranger to the Pride in the Job awards having been recognised for his work in previous years'. Specifically he denied a meeting which took place with us in which we looked at and discussed plans regarding our plot. These plans disappeared only to turn up some weeks later and David Wilson Homes then had to carry out the relevant alterations.
These are just a couple of examples of the utter incompetency and lies we have had to deal with so far.
However we have so far discovered 3x the amount of snags in each room.
The way in which Persimmon Homes dealt with each snag and defect was professional and prompt; however David Wilson Homes try to tire us out going round in circles and push us to drop items from our list.
When discussing one item in particular we were told that if David Wilson Homes dealt with the issue then they would not deal with any more matters after that. That was two months into our 2-year warranty.
On two occasions we were told that if a snag were to be dealt with then we would not be able to report that issue again and would need to sign a disclaimer to that effect.
One of those snags related to the window handles which we were barely able to operate. When the window installers attended they did say to contact David Wilson Homes anytime should the problem arise again and that none of the handles had been correctly fitted.
Following our stage one complaint, and waiting three weeks to meet with David Wilson Homes to discuss, their Contracts Manager did not show up to our appointment yesterday. No one at David Wilson Homes called to advise us that they would not be attending.
When we tried to reach the Customer Service Team Leader we received the following out-of-office message 'I am currently on annual leave and will return on <date>'.
As David Wilson Homes had even failed to manage their stage one complaints process we then followed procedure and emailed in order to escalate to their stage two. We promptly received a call back accusing us of not having confirmed the appointment in time.
This is the email that we received from the Customer Service Team Leader Sep 5 one week ago: 'Thank you for coming back to me. I have booked for the 15th at 11am.'
Since our formal complaint nearly one month ago, remedial work has come to a stop. Customer care no longer respond to emails and Site has stopped visiting us (which is not so bad).
We have now taken to Twitter to tweet photographs of snags so that others can see the very poor workmanship and low standard of finish on our David Wilson Homes plot:
Our username is mydwhometoo
I realise that there are much worse David Wilson Homes out there. A full website will follow with more details of how David Wilson Homes have failed us, but also to act as a place for others to have a voice and vent their frustration whether about David Wilson Homes or other Builder.
In summary, here are some of the issues that we have encountered to date after buying a 4 bed detached from David Wilson Homes:
– Damaged and stained UPVC frames
– Warped kitchen units
– Damaged kitchen units
– Units unfinished
– Scratched windows
– Electrical sockets hanging off walls
– Some electrics not working
– Carpets stained and house not cleaned prior to completion
– Windows and mastic deeply stained
– Ceramic tiles stained
– Most internal doors not closing
– Most window handles difficult operate
– One month for carbon monoxide alarm to arrive
– Missing canopy, finally installed then damaged
– Leaky guttering
– Some radiators not working
– Section of banister not attached
– Insulation missing in at least one WC wall cavity
– Chipboard floor boards not fully t&g'd, and ridges between boards
– Trade damaged planting, discarding litter in garden, urinating against wall
– Trade damaged kitchen ceramic floor tiles and amtico tiles
– Doors unevenly shaved
– Plugs not stopping water in bathroom
– Noisy water pipes throughout house
– Section of turf dead on completion
– Leaking shower
– Leaking water butt
– Radiators not level
– Insect infestation
– Mould in kitchen cupboards
– Ground level higher than damp course
– Creaking floors
– Mismatched ceiling paint
An incident days before completion led to a good will gesture agreed in writing by David Wilson Homes to enhance our front garden with 12 shrubs. Four months on and we finally have an explanation as to why this never happened: '…the property next door was currently unsold, so I asked the landscapers to also enhance the frontage of the plot.'
In fact, the majority of the shrubs went next door to the empty house. Some good will gesture.
It made me feel sick to read online the Exeter Daily's article 24/06/16 by Mary Youlden that our site manager is 'no stranger to the Pride in the Job awards having been recognised for his work in previous years'. Specifically he denied a meeting which took place with us in which we looked at and discussed plans regarding our plot. These plans disappeared only to turn up some weeks later and David Wilson Homes then had to carry out the relevant alterations.
These are just a couple of examples of the utter incompetency and lies we have had to deal with so far.