Creaking Ceilings - Getting Nowhere with NHBC

Discussion in 'Snagging - requests for help' started by neilthechimp, Jan 7, 2015.

  1. Makebetterhomes

    Makebetterhomes Administrator

    Joined:
    Aug 1, 2016
    Messages:
    120
    Likes Received:
    6
    resilient bars ....required to fix floor problems

    i have several clients going through the same process and all report better success with the under-boarding in addition to the resilient bars being fitted

    it seems to be the way to go

    linden homes took the ceilings down and the joists out at their their rye hill development , and completely began from scratch
     
  2. jayprice1985

    jayprice1985 New Member

    Joined:
    Mar 2, 2017
    Messages:
    11
    Likes Received:
    0
    Which builder are you with? Tell them you want resilient bars. It works. Stand on with them or refer them to this.
     
  3. mkfc1981

    mkfc1981 New Member

    Joined:
    Jun 13, 2017
    Messages:
    19
    Likes Received:
    0
    The refuse to do anyhing. And it's Barratt for me.
     
  4. jayprice1985

    jayprice1985 New Member

    Joined:
    Mar 2, 2017
    Messages:
    11
    Likes Received:
    0
    I would severely take to social media and kick off. Builders don't like negative comments. I had to do with Strata due to their soppy way or solving stuff. They was on TV last week for floor issues.

    Has NHBC been involved? What's their opinion?
     
  5. Trapped in hell

    Trapped in hell New Member

    Joined:
    Jun 9, 2014
    Messages:
    26
    Likes Received:
    0
    We first reported our floor issues in 2015. The NHBC upheld our claim something was wrong with the floor and it was unacceptable. We then had to have manufacturer meetings but they did not all get invited.First meeting was a whitewash as we had some pictures from a few holes which showed no glue in many places and a defective red streaked ijoist. They all spent time looking at this ijoist and then all concurred it was sacrificial!! Which it is not!! We also then found out that the supplier/ designer that had attended was contracted to start work for the builder! We then had another meeting with the floorboard manufacturer and we had 13 investigation holes on this visit and over 200 pictures showing a whole litany of defects and the services not installed to building regs/ NHBc standards. Resilient bars will not solve this alone and is sometimes only a temporary solution for floors not installed properly. You need pictures and an expert. The NHBc abandoned us after the second meeting accepting an email from the builder saying there was now, by magic, nothing wrong with our floor. We were then told we would only be communicated to by lawyers on this matter.2 years the NHBC admit they can see substantial defects after the NHBC were contacted by our MP. After we have incurred colossal legal expenses the NHBC have re opened the resolution process!!!
    We have many more defects no insulation in upstairs internal walls, downstairs cloaks, on correctly built structural buttress wall , air vents below ground, ground level with internal floor of house, severe waterlogging and more less serious we have had no use of kitchen sink since last August! The NHBC said we had to prove the existence and extent of the defects but both builder and NHBc try to hinder and prevent you doing this.At the outset they both said they did not know what type of floor we had! We had to take the bath panels off and found a name on the boards and then found the system. We were prevented from having our public access rights in 2015 to the building control records , this has been granted in 2017 and we now know the floor is not installed to the approved design.You end up on a nightmare from which there is no escape.
     
    #25 Trapped in hell, Jun 14, 2017
    Last edited: Jun 14, 2017
  6. mkfc1981

    mkfc1981 New Member

    Joined:
    Jun 13, 2017
    Messages:
    19
    Likes Received:
    0
    I have the same issue as you "trapped in hell", the floors and the stairs creak loudly, only for the NHBC to rule it was "acceptable level of noise". It's a new build there should be no noise. I have also requested the files on my Plot, and they have yet to provide me the information. I'm convinced that in these papers they would have admitted to some sort of wrongdoing/issue since they have already sent in contractors on numerous occasion to rectify this.

    Does anyone else have issues with their floors/ceilings, maybe we should work together to get the word out about Barratt and their questionable quality assurance.
     
  7. mkfc1981

    mkfc1981 New Member

    Joined:
    Jun 13, 2017
    Messages:
    19
    Likes Received:
    0

    How does one go about this. I contemplated a banner on the roof to stop them from selling the remaining few houses on the development.
     
  8. Trapped in hell

    Trapped in hell New Member

    Joined:
    Jun 9, 2014
    Messages:
    26
    Likes Received:
    0
    Tried to PM you for some reason it does not appear in my sent.I have sent email to administrator but that also does not appear.
     
  9. mkfc1981

    mkfc1981 New Member

    Joined:
    Jun 13, 2017
    Messages:
    19
    Likes Received:
    0
    Have received your PM will reply asap
     
  10. MFH76

    MFH76 New Member

    Joined:
    Oct 15, 2018
    Messages:
    1
    Likes Received:
    0
    I have the same problem with cracking ceilings on a house we have built recently and am looking to resolve it as neatly and cleanly as possible. Can you help/advise? Thanks.
     
  11. Makebetterhomes

    Makebetterhomes Administrator

    Joined:
    Aug 1, 2016
    Messages:
    120
    Likes Received:
    6
    need some more info first

    ceilings to ground floor i.e i section joists or upper floors the bottom of the trusses
    how wide are the cracks , are they at the edges or do they follow the boards
    have you boarded out the loft do you use the loft for storage
    do you have attic trusses

    some photos would be useful also to best advise
     
  12. Makebetterhomes

    Makebetterhomes Administrator

    Joined:
    Aug 1, 2016
    Messages:
    120
    Likes Received:
    6
    you do mean ceilings dont you and not the joists or the floor above
     

Share This Page

Newbuild inspections image