Comment on David Wilson Homes Customer Care by Simon Ayriss

Tony

Administrator
We purchased our home from David Wilson Homes in 2007 and chose Dvid Wilson Homes as they had been in the past seen as a quality builder. Unfortunately this has proven to be far from the case and we have endured and still do nearly 4 years of wrangling with DWH. When we moved into the property we paid for extensive wall tiling but decided to have floor tiling laid after we moved in. When it came to tiling the bathrooms it was decided that to do the work correctly that the wc's and wash basins would be best removed and refitted. To our horror we found that all fittings had not been attached to the wall in the appropriate way using screw fixings but indeed had been stuck to the wall with a bit of mastic! It took months to get this put right. The house is supposedly built under what is know as "Robust Detail" What a joke. The party wall which transmits every sound from our neighbours had a 2 inch or more gap on every floor. After nearly 18 months of complaints David Wilson Homes remedy was to stuff this with rock wool and their favourite mastic. This has had NO effect what so ever. All of the kitchen doors were damaged and it took 6 months of correspondence for them to agree to replace. Electrical wiring within the property was down right dangerous with sockets in position but cable not screwed in but just placed. The property has painted external walls as per the planning requirements. This was applied in December 2007 and clearly due to the temperature and weather conditions was not correctly applied. Added to this coping stones were of the wrong size and it was myself who pointed this out to David Wilson Homes. 12 months later they fitted the coping stones and then said they would repaint during the following spring. Spring became summer then autumn and as they had left so late said they would paint in the following April or May 2011. Nothing happened then they said they would paint in June. Nothing happened then they said they would paint on the week of the 6th August. As this was our daughters weeding day we asked if they could delay a few weeks so they said not a problem at a all and that the scaffolding would definitely go up on the 6th September. Guess what no show, what a surprise. The customer service manager emailed yesterday and wrote " As the window of opportunity for applying the paint in appropriate weather conditions has passed the works will now be delayed until April 2012 at the earliest." I am not sure how big a window this so called customer service manager requires but I would have tout 3 years was enough! DWH contracted to supply locked gates to all walkways and still to date have not fitted even though they have admitted these should have been supplied. Seriously unless you want to purchase a home and then spend all of your time trying to communicate with the builder DO NOT BUY A DAVID WILSON HOME. They are now a part of the Barrett Group and so the influence of this builder has now trashed the good name f the original David Wilson Homes. All evidence of the above is available to anyone who wishes to see and I am more than happy to share our experiences. We have now had to appoint a solicitor to peruse this so called "Quality" builder

Comment on David Wilson Homes Customer Care by Simon Ayriss
 
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