After being in my property for nearly 8 months now i've still got on going snagging issues that Bovis Homes has had since we moved in. I'm very unhappy with the way there customer care works. They have no way to log calls... they never return calls. Is this just me ? I've been dealing with an area manager then he left now i deal with Craig, He has been very frustrating. I've lost count on how many times he says that he will call me back in 30 minutes and just doesn't.
When i looked at the property 2 weeks before we where due to move in i asked if i could snag the house. They said no it has to be done after you move in. I was very surprised. I pointed out major issues that needed to be resolved before i moved in, wrong flooring down, patchy paint all over the house, cracked bath, any many more things. I moved in and snagged the property given them 6 pages of issues that needed resolving. They had the list for 2 months and didn't get anything done ! The site manager even said " he didn't build this house so didn't want to fix it " i was amazed that he even said that to me. 5 months later once i had phone the main manager of customer care many times they started to work on the list.
They where in my property for 3 weeks solid and made more issues then they fixed. They had to re paint my kitchen ceiling 4 times as they kept using the wrong paint so left it patchy. We had three different contractor decorator companies in to fix issues as there work was to such a poor standard. i still have mud where my garden should be and all they tell me is this is a sales issue and then bounce it around from one department to another this issue has been going on for 8 months now.
When i look at the contract from my solicitors it says that all snagging will be done in a reasonable time once they have the snagging list. Are they in breach of contract as i would say 8 months isn't a reasonable time, 2-3 months would be to long in my mind.
From what you say Bovis Customer Care doesn't work!
Using the telephone is a WASTE OF TIME with any house builder. They can always deny you called!
Always write a letter or send an e mail and be sure to keep a copy. That way you can forward everything to the NHBC if you need to.
Write to the CEO David Ritchie and tell him of your issues and what you think of his company!
Mind you he is an accountant so I don't suppose he will understand how to fix your home!
But he should do something about Mr site manager "he didn't build this house so didn't want to fix it"
he will be basking in his recently released figures and looking forward to his obscene bonus cheque around now!
Did you do any research before buying a Bovis home?
There are plenty of post on here would have told you what to expect!