Hi, I have searched the forum but cannot find any other threads regarding my issue. I can also see that the only active member appears to be "newhomeexpert" - so am hoping they may be able to offer an opinion, if still active Our 3 bed townhouse was built by Bloor and is 18 months old. We noticed very early on that the paint on the walls was extremely easy to scuff and mark. If you attempt to remove a mark made, for example by dropping a mop and the handle hitting the wall with a damp sponge - the paint is removed and shows black underneath - I am assuming this is the plaster itself showing through. I included this issue on our first snagging list - which Bloor require to be given after a period of at least 10 months. Everything else on this list has been rectified, but I have been chasing them for an answer to the paint since January. The last response from them was in February in which they advised they were waiting on a report following a visit from one of their "technicians" (He said it was normal). Despite monthly emails and letters to their customer service and head office - I have not had a response for six months. Considering I spent almost a quarter of a million pounds with them, I feel this level of customer service is totally unacceptable. But after reading this forum - am not at all surprised. I requested information on the paint used and coats applied but as above, they have not responded. I understand from neighbours that they have used "ICI Glidden matt emulsion". I contacted the NHBC regarding the issue and was advised that it is typical of water based emulsion paint - which the builder is perfectly entitled to use. My question is, after watching the video below - would you be happy with this quality of paint? Am I asking too much of them? My opinion is that I paid a premium for a new home, for the benefit of not having to paint the entire house when I moved in. This is a benefit I have not received and it has required repainting for some time. We are a married couple with no children or pets and try to take care of the biggest investment of our lives - yet the walls are covered in marks and scratches. Video can be seen at youtube dot com then /watch?v=WjGIrSngRZU (I cannot post links as a new member). So to summarise, I feel the paint is inadequate and have requested they rectify the issue. I have not had a response from the builder and the NHBC say there is no problem. Am I wrong, or they?! Thanks for reading. And Bloor, if you do monitor this forum. Please get in touch - to not respond to a customer is just rude.