Apologies, not a snagging problem as such. Bought a Stewart Milne 'aberfoyle' 7 years ago, house was 2 years old at the time. Since then, without fail, every single January our bay window leaks causing extensive damage to living room ceiling, walls & carpet around the bay window. Stewart Milne duly send out surveyor who arranges builders, roofers etc to assess problem. many weeks after all this palaver (depending on weather!) work begins to replace tiles, lead flashing, weepers or whatever latest 'expert' deems to be the problem. Once 'fixed', plasterer comes round & does his thing & many weeks later (was September this year, a whole 9 months after problem first reported) the painter comes in & finishes the job. This is an apparent design fault with Stewart Milne houses & has been an issue with this house since it was built. We viewed the house in the summer & were reassured that the problem had been resolved. Anyway, just come home from work & ceiling is soaking again. Do not trust Stewart Milne to sort this out. Any advice would be greatly appreciated.