David Wilson sold his business to Barratt quite a few years ago, and I am surprised he would be that botherd now - not that he was when he ran Wilson Bowden. (David Wilson Homes)
I remember one story when he visited a site and the forklift driver said cheerilly to Wilson's chaufeur driven rolls,
"wait ther mate I will be out of your way in a tick"
Apparently Wilson instructed the site manager to sack the fork lift driver as "no one calls me mate"
The Site staff told the forklift driver to go home on full pay and come back in the morning, meantime most of the work stopped on the site as there was no forklift driver!
Re going to court, it is only when the housebuilders find that building new homes better is actually cheaper for them - that standards will improve.
I urge EVERYONE who is not happy with their new home to complain and keep on complaining, even if it means going to court to get justice!