Another SM site, another SM series of problems, mismanagement and unprofesional behaviour.
We have a property on this site and have had continual issues with SM and their lack of customer service and basic professionalism. They cannot even get the basics right so what is the chance of actually getting resolution to any problems.
They appear to adopt the "if we ignore the problem or tinker with a fix" then the client will eventually get fed up.
From speaking to other residents the story is so familiar to other posts on this site and frankly this isn't good enough. Our problems range from poor internal finishing to garden issue's including flooding (to which they have had a number of attempts at fixing by applying the logic of 'lets join as many piece's of drainage together until we eventually fix the issue' rather than investigating the root cause and agreeing the correct action
Our approach so far has been via e-mail and conversations on-site, clearly without much success, a change of tact is needed and perhaps a more direct approach will work although have my doubts.........!
We have a property on this site and have had continual issues with SM and their lack of customer service and basic professionalism. They cannot even get the basics right so what is the chance of actually getting resolution to any problems.
They appear to adopt the "if we ignore the problem or tinker with a fix" then the client will eventually get fed up.
From speaking to other residents the story is so familiar to other posts on this site and frankly this isn't good enough. Our problems range from poor internal finishing to garden issue's including flooding (to which they have had a number of attempts at fixing by applying the logic of 'lets join as many piece's of drainage together until we eventually fix the issue' rather than investigating the root cause and agreeing the correct action
Our approach so far has been via e-mail and conversations on-site, clearly without much success, a change of tact is needed and perhaps a more direct approach will work although have my doubts.........!