complaints procedure

New Build Inspections
  1. M

    Nightmare Experience with Miller Homes Customer Care Team - advice needed.

    Hi, We are currently going through a nightmare situation with Miller homes with a purchase of a new build. We completed end of Jan this year and since then we allowed Miller Homes to keep our keys so they could resolve the snagging items for us which are stopping us from moving in - they...
  2. P


    Google brand-newhomes complaints-procedure
  3. G

    Complaints Procedure in New Build - Non Existent

    Buying a house is your biggest investment but then when things go wrong ie plumbing, subsidence etc. there seems no one to turn to as the major housebuilders ignore the customer The NHBC, Consumer Rights, Trading Standards, CAB, and even the Health & Safety Executive do not want to know If...