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These doors I believe are wood laminate with an internal honey combe core. Your hinge screws would appear to have no grip and hence the delamination. Could it be the chippy has taken to much wood of the inside with nothing left to grip the screws or is it a product problem. I personally would...

Mould and Damp Have you any update from your sample tests

Court papers are now filed and we will keep all up to date with the progress. Going to court was a last resort but you can not have a conversation with a company who will not meet you. We will keep you up to date with this progress along with other steps already in hand. For those at the first...

Decorating nightmare It sounds as though it is time to kick the table over. 1. Freedom of information request on the builder. 2. Check for breaches of the Data Protection act. If you spot any, complain in writing. Then if no reply, letter of complaint to the ICO. 3. Get quotes in writing...

snags It will depend on the snags and whether you have to keep taking time of work to be there when they do them. My advice is to write them all down in a letter and confirm when they said they will be completed. Emphasise that they still want all their money before they hand you the keys and...

Below is the log of a hard and difficult battle with David Wilson Homes South West to obtain a solution to our damp and mould problem, obtain a quality remedial and seek compensation. Throughout they have remained incompetent, arrogant and ignorant and our best advice is not to buy of them in...

Paint Problems We have had the same problem with David Wilson Homes South West where they wanted to complete a damp and mould problem by using ordinary paint and painting only half way up the wall. This was a statement made in writing by their Customer Service executive who has as much...

Poor Fitting Doors I am having a problem here with your indication of problems from the Engineer's report. 1. that the drainage holes were directed inwards instead of out, This would make these one off doors as almost all UPVC doors and windows are made from systems supplied by very good...

DWH problems Hi Pulse, I am not sure if your Gloucester home falls into Bristol SW. However they currently have no MD and again seem to have lost key staff. I would suggest you all keep everything in writing and masses of pictures. I would not try to handle this over the tel. The...

David Wilson Homes I am spending this morning going through over 2 years correspondence with the Bristol branch before we move to court. This company is unbelievable in that they are technically weak, management is incompetent and their complaints procedure is not fit for purpose. Try asking...

I do not believe David Wilson Homes are any different in building new houses than any other company. However you can only go by limited experience. In my opinion they can all be tarred with the same brush and like British cars in the 1970's you can get good and bad from the same manufacture. You...

Snagging Inspection I would have thought you would not go ahead with buying a property without a survey. The normal building surveyor service for the mortgage is in the interest of the lender and sees that the building will be at the value to cover their loan to you. You are entitled to have...

Salesman meetings Just a thought on your quote about meetings with the salesman. I was recently introduced to the use of a USB stick recorder from Amazon. You can record conversations and then store on your computer. You should advise the salesman he is being recorded.

My son has a mould and damp problem with a David Wilson Homes flat (as do sixteen others) and as they have refused to meet and are now ignoring letters, it will go the whole 9 yards. My questions are really to do with quality control and inspection. I assume that stage inspections are...

sewage connection Hi No. Companies have not got a good handle on this and many of their staff use e mails as they would answer the old internal mail. If you want somebody to check and take you seriously use the letter form. You could also insist on a reply in writing. If you want to catch a...

sewage connection Hi uyq06fku Here you have a problem where you feel you are getting the run around from all parties. Then do not telephone them where they can give you any answer and the result is not recorded. Write to them and send by recorded delivery. You will only need a simple...

NHBC inspection So if I am reading you correctly. NHBC carries out the inspections but has no follow up system to see if they are carried out. The remedial is then left to the builder and his sub contractor who missed the issues in the first place. The fact that this website exists shows that...

Just to let you know Carl Haley MD of David Wilson Homes Bristol has left the building and will not return. Whether he voted with his feet or received the DCM we don't know at this stage. If you have complaint letters waiting reply they may be slower than normal. Normal being very, very, very...

Visiting Site I personally think you should have a fully inspected snag free house. However no builder can have people simply turning up on site as there are Health and Safety issues. We are giving in to easy to them and accepting poor quality and inspection. The house should not be handed...

Mould I would suggest you ask your David Wilson Homes to contact their Bristol office who have some experience of this matter. In fact David Wilson Homes as a whole should by now have had time to formulate a policy regarding this problem which is a health and safety issue caused by their...