My partner and I have recently purchased a new Barratt home, and as this is our first home together we are very excited. However, when we went to view the home last week we noticed that the worktops were not as promised. We were told the kitchen would be upgraded to 'gold standard' and we would get square edged worktops. The sales woman said that they looked much better and more expensive. What we found was that the worktops were round edged. My partner phoned Barrats to enquire about this and they said they would call back. The next day my partner received a call stating that they had 'got it wrong' originally and that they only come in that style. I can't help but wonder if we have been fobbed off..... I understand that for some this may seem trivial, perhaps it is, but because we were told how much better the other would look and that that was what we were getting, it's quite disappointing. We feel that they have made a mistake and installed incorrect worktops and can't be bothered to replace them.
Has anyone else experienced something like this? Is there any way we can find out if what they are saying now is true.
Thank you in advance!
Has anyone else experienced something like this? Is there any way we can find out if what they are saying now is true.
Thank you in advance!