Thornton Grange, Jackton, East Kilbride

[marlyn1]

This is what this builder needs more people willing to to fight back. Even when they claim to fix a problem they don't do it properly and leave you with more mess and heartache. I think this site is used by people when they feel in a state of despair and once the matter fixed they give up. However, I believe the only way to get a better service from this alleged "house" builder is when they have accepted that they do not build houses to a habitable standard and their customer care is non existent. The only way to fight back is to go public and they certainly don't like the Sunday Mail becoming involved. Just watch for their next move from their lawyers to revert you to the NHBC.

Keep in touch if you want any further advice as i said before if there are any meetings i can come along to with the paper work i have i will be more than happy.

[malcolm22]

We had SM in the local papers nearly 3 years ago and the effect wore off very quickly. I had reserved before the article, and 3 months later they were the same as before the article. Use your MP, or start a group to put pressure them. It got most of my snags resolved, although every snag will still result in procrastination and obstinate ignorance on their behalf.

[It's not very funny]

Hi there

Just came across the related posts and thought I'd share a few thoughts of my own. Moved into TG late November 2007. We have had issues on three occasions with water ingress to our dining room , the ceiling having to be taken down on two occasions. Apparently the matter is now resolved. Think I've heard that one before too. A point to note - Although we are just out of the two year warranty perios, NHBC will continue to deal as an ongoing issue due to the fact that the original issue was reported within the two year timeframe.

Also having ongoing issues with cold bedroom and bathroom above the garage. SM's solution - balance the heating. This was done late December and the problem still remains. NHBC are following up. I was told by a contractor in December that my radiators were the right size. A revelation. would have been more helpful to tell me something I didn't already know.

And so onto SM customer care. Shocking and discourteous are just two of the descriptors I would use. Interesting to hear that those who complain may be the subject of negative internal emails. Message to SM - resident's talk too and the proof of the proverbial pudding is that anyone who has posted thus far strikes me as an individual with a modicum of common sense. You only have to spend two minutes in either the site (better watch my spelling!) manager's company or if you're lucky a phone call to the Head of Customer Care to realise that you are not in the company of anyone you should fear, or have respect for. Quite the opposite in fact. And so I remain unafraid of further communication / contacting the press / putting posters in my window.

For those who may be interested, the inaugural meeting of Jackton Resident's Association is taking place on 11 January 2010 at Mossneuk Primary - 1930hrs. I look forward to networking there.

[Tony]

Hi,

Welcome to the forum. It might be better to start a new thread about this:

For those who may be interested, the inaugural meeting of Jackton Resident's Association is taking place on 11 January 2010 at Mossneuk Primary - 1930hrs. I look forward to networking there

It will be syndicated onto twitter, the homepage of this site and Facebook ; )

Tony