Hi,
As per many of the posts here, we've had tons of problems with the house that we purchased 1 year ago - many small issues, some larger ones. The usual story of promises, let downs, further damage done during visits, wasted time waiting in for them, etc.
I think we're slowly getting there, but we have fallen out big time over the frankly appalling quality of the flooring, which is uneven, moves a lot, and is astonishingly noisy. The lounge is carpeted, and after a year of hassling them and two very formal letters, they have taken that up and seem to have resolved the issues, much to our surprise. Their response to the letters did, in fact, say they would resolve all issues, but they have now turned around and said that the rest of the ground floor, which has laminate flooring, is just too expensive to deal with, and we should be thankful that the lounge has been dealt with and settle for that.
Before we purchased the house, we were assured that the floors would 'settle down' and get better. The builder freely admits that he said it, and has demonstrated that it can be resolved, having done the lounge.
We're now lodging a complaint with the NHBC, and I was wondering if people thought there was any chance that they'll make the builder sort it out ?
Of course, I still have a leaky en-suite, a circuit on the lighting that blows spontaneously when it rains (just started recently) even though no lights are on, a back window that leaks water all over the windowsill and through the plaster during heavy rain and a heating system where the hot water and heating seem to be plumbed in the wrong way round, amongst other things, all of which they promise to have sorted (originally by Dec last year, then by Feb, then March, etc. and most recently, in writing, by Sept 19th) so it's a never ending stress trip. If this was any other product we'd purchased, I would have taken it back for a refund some time ago...
Maple Lodge - tnx, and my sympathy for your problems - mine seem almost petty by comparison !
Interesting developments :
1. The builder says his boss won't let him sort the flooring out, but he gave his word so he will try to persuade him otherwise. Not holding my breath...
2. I've reported it to the NHBC, but it looks like the NHBC certificate wasn't 'completed' - I'm guessing the builder never forwarded the paperwork to our solicitor. Of course, I'll go through my paperwork carefully, but if by any freakish chance the NHBC want to make them complete the flooring repairs, I have to find that certificate and return form, apparently. Anyone know how to get a duplicate issued, if all else fails ?
Fingers crossed that they promised to get the lounge carpet refitted today, so we can at least move back into the lounge - 'caravan style' living in the kitchen is losing it's novelty now...
i am a plasterer working on persimmons i know how bad they have become in the last few years almost on par with barratts eg poor quality materials to say the least.
They finished sorting out our bedroom floor last week, which involved replacing a section of the flooring. Now our upstairs (mostly) and the lounge are pretty much silent and solid - it's like being in a different house, and a huge improvement.
Unfortunately the rest of the ground floor seems even worse now that it's the only area not dealt with. I'm waiting on the builder to respond to the NHBC, though I'm not optimistic. On the bright side, our solicitors found the NHBC paperwork that they filed rather than sending off, so at lease we have properly registered NHBC cover (or will have, once the NHBC process it).
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