Fir for purpose?

[Navrig]

This is probably a bit different from most posts. We have just bought a 5 year old house whihc is fitted with decent looking stainless steel hob, double oven and microwave. All built in.

To try and stay neutral I will not mention the developer nor the manufacturer of the appliances.

The house was sold by a guy who had split from his partner only a year or so after buying the house. Thereafter he spent most of his time living nearer his family and office. The neighbours have commented that he was rarely in the house. This is bourne out by the condition of the appliances - they all look in very good condition. he grill and oven trays are immaculate. The appliances have NOT had a hard life.

As soon as we moved in I noticed that the knobs on the oven did not turn the control spindle - the metal insert was broken on all three knobs. We currently use a set of pliers!!

We have now used both the upper and lower oven. When the upper oven/grill is used as either grill or oven it continues to generate heat even though the spindle has been moved to off - this has been thoroughly checked.

From discussions with neoghbours they have similar problems. I suspect that there is either a design flaw or a batch fault with this oven.

I want to try and pursue the manufacturer under the Consumer Protection Act Fit for purpose route.

Any suggestions about how I:

1. Phrase any correspondence

2. Find out if there was a design or batch fault.

3. Find out if there was a recall on the oven.

4. Find out from tyhe developer if they have similar experiences of these problems?

[Navrig]

Just realised it may not be the CPA but the Sale of Goods Act.

[Tony]

A good place to look would be the Which? website.

They have infomration about typical life of consumer goods.

Cheers,

Tony