Katherine Park - Still 'Snagtastic' 12 months on

[KatherineParkVictim]

A year after moving in we are out of patience and onto this website to warn others of how Persimmon operate when it really matters - Customer Care after cash has changed hands.

Our main problems are:

Air Vents. Large paving hump outside the front door that obscures the brick air vents - Persimmon tilted the blocks to open the vent but water drains straight in. Other vent blocked by door pillar so Persimmon cut it short (i.e. Hover pillars). The humps is a slip/trip hazard, but worry not, they tell us it's 'all as per spec'.

Roof Eaves. Damaged mesh and the joists stick out below the facia boards (yes - 'all as per spec').

Kitchen Floor and utility Tiles. Paid for as Finishing Touches, but a complete mess; bad grout, rough edges, uneven tiles, etc - we have a chair that rocks on any 4 tiles you care to choose. Absolutely no quality but loads of stalling and assurances it's as per (NHBC this time) spec.

Radiators. In our Richmond the single rad in the main bedroom is too small and confirmed as such in a report by Renelec - report goes to persimmon and it's all gone quiet. Is there such a thing as the Malmesbury triangle?

And my favourite:

Garage Wet Electrics: The stone used for the house is porous, and the house cavity walls have internal drains to cope with this. The garage is single skinned, so when the water comes through when it rains, it runs down the inside and starts to fill up the garage. In running down the walls inside it soaks the domestic double socket mains electrics - this too, amazingly, is believed to be 'in spec'. I have invited Persimmon to come over when it rains, stand in the water pooling on the garage floor, and touch the socket. I bet they don't!!!!

We have had New Build on side from the very start a year ago, and we have been very thankful to have them there - but Big Brother Persimmon keeps ignoring calls and letters, loses snags all the time, and seems to keep trying to wear us down, or get past the 2 year point maybe.

We're writing to higher up their chain now, way above Customer Services as we've both had enough of being fobbed off. :angry:

[KatherineParkVictim]

Following on from our post, to give the full picture we should also add that in addition to the brick vents, door pillars, roof eaves, kitchen floor tiles, and water porous garage walls, our snag list also contains additional open snags for the areas below (majority now over 12 months old):

- Toilets not fitted square to the wall, but then carpetted around. Persimmon will now straighten the loos but 'aren't responsible for replacing the carpet' - which they laid originally).

- Loose radiator

- Crumbling Garage Latex Floor (now with bodged repairs, and the ground works contractor has pulled off site - watch this space)

- Leaking Weatherseal on back door

- Kitchen floor has stained tiles from leaking radiators

- Plastic swarf in cold water system (plumbers debris - completely wrecks tap washers, and we were told by site that 'they would be in over time')

- Blue staining in hot water and blue waxy residue in basins and bath below hot taps (believe this is plumbers flux)

- Deteriorating finish to patio slabs - another Finishing Touch; looks like cheap slabs to us.

- Garage door trim falling off (already repaired once, it's falling off agaain).

- Damaged edging stones along drive.

- We are also awaiting still written confirmation that the radiators are sufficient for the house.

We also have badly creaking floors upstairs now, but in fairness have not put this to Persimmon yet - but we will, as after a year of this we are completely resolved not to give a damm thing away after the way they left this house and the way we have been treated.

The depressing thing is, this website shows without doubt that we're far from alone in these troubles.

[KatherineParkVictim]

Update - With respect to our recent posts about Radiators being undersize and water porous garage walls, we can give you some good news:

18 months of pushing has resulted in our arranging a 2 week period whilst my husband was off work after a shoulder operation where Persimmon brought in a raft of contractors and cleared the following snags:

- Toilets re-aligned, no gap in fitted carpets.
- Garage facias refitted securely.
- Radiator in utility room remounted securely.
- Cold water tank removed and cleaned out (plastic swarf) with all taps stripped to check for swarf debris.
- Squeaking floor fixed.
- Drive tarmac relayed.
- Drive edging stones replaced.
- Paving hump removed to expose airbricks.
- Porch pillars removed, porch refitted and finished, stonework made good (pillar mounting holes).
- Repair eaves squashed eaves mesh.
- Patio slabs refurbished/cleaned.
- Garage floor re-latexed.
- Kitchen and utility - replace floor tiles.
- Central heating and plumbing checked for leaking joints.

It has shown us that when they take a mind to do it, they can perform quality work in a timely and considerate manner.

Hurrah!!!

:woohoo:

[steve.holmes]

Hi there.
We live on katherine Park, phase 1 and still have the building works continuing, they say another 6 weeks.

How has this affected you? Is there a general feeling of frustration on the estate?