Hi there
I think it is important to understand that not all new home purchases go terribly wrong. Generally I believe that if a builder is employing a knowledgeable, experienced and dedicated site manager then it is to be expected that quality and standards issues will be minimal therefore the rest is down to the ethical behaviour of the particular builder/developer. When you are armed with all of the public information available then it is easy to make a valued judgement regarding purchasing a new home so really no one else should be making the decision for you.
With regards to the two sales ladies remember they are just that "sales ladies" and once the sale is processed and completion has taken place they will not be in a position to offer any assistance should you need anything addressing.
Good luck with your decision making.
SteveF



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