Manorlane Homes

[Dusty]

Having paid a considerable amount of money for what was being touted as the top of the range luxury home from Manorlane, I was amazed to find that they leave the garage in what they call a rough finish. Judge for yourself if this is a rough finish, or just an excuse for poor workmanship

[willyj]

I should point out to the builder that you will only be able to judge the appearance of the rough finish when it IS finished. This is clearly incomplete work.

[youngdov]

willyj wrote:

I should point out to the builder that you will only be able to judge the appearance of the rough finish when it IS finished. This is clearly incomplete work.

It is finished, thats the way the leave it, I've just bought one of these 'luxury' houses and it's a death trap, kitchen not finished as Manorlane haven't paid the company, but they've got my money.

[willyj]

Apologies youngdov, I do tend to be flippant at times. What I meant was that this garage as presented does not meet any standards of finished work that could in any way be considered acceptable. The very least they should do is rub down the joints and I would have expected as minimum a mist coat to give the whole thing a uniform appearance. They are pushing the boundaries here and trying to get away with it by the context in which the word 'rough' is used.
It sounds as if you have a real problem if the kitchen company won't finish because they have not been paid. your money has probably been lost in a cash flow crisis.

[youngdov]

willyj wrote:

It sounds as if you have a real problem if the kitchen company won't finish because they have not been paid. your money has probably been lost in a cash flow crisis.

Was ready to phone the kitchen company up and get them to finish the work off and I would pay for it, but after 3 weeks of nagging from me and mostly silence from them, I managed to get hold of someone from Manorlane yesterday and they said work would begin today.

I'll not hold my breath.

This is my first new build purchase, and to be honest, I think that the workmanship is shocking, how they get away with it is beyond me.

I deffo wouldn't go near Manorlane if I was looking to buy new again.

[willyj]

I can only wish you luck. Let us know what happened.

[Dusty]

http://www.dustysplace.co.uk/manorlane

A Simple message board for anyone who has a Manorlane horror story to tell.

[frank1226]

At Manorlane we constantly strive to put our customers at the heart of our business.

We focus on delivering unique and thoughtfully designed homes to exacting standards, high quality construction and inspired lifestyle solutions.

Company Profile
Prestigious Scottish housebuilder Manorlane is revolutionising the standard specification of new build properties, creating exceptional homes of uncompromising quality and enduring value.

Manorlane doesn't just build new houses; it creates new communities which residents are proud to live in.

Manorlane was established in a bid to create a new residential brand and offer a high quality product. In a conscious effort to revolutionise the standard specification of new build homes, Manorlane combines uncompromising quality, superior design and unrivalled value.

Each and every Manorlane home has been individually designed so that all but two from the complete range can be adapted to include a stunning garden room or to add a whole second floor utilising the roof space (dependent on build stage). This allows true flexibility within the build design and enables the customer to create a bespoke home.

Each classically-designed Manorlane home features large Georgian windows, generous sized rooms and internal feature Georgian columns, as well as the best elements of contemporary design. Open-plan living space, laundry areas and en-suite bathrooms – as well as additional 'Jack and Jill' en-suites – are all features to be found within Manorlane’s range of three, four, five and six-bedroom detached properties.

Externally, warm, red brick and crisp white render combines with subtly coloured period feature detail to afford each Manorlane home a distinguished appearance.

With customer service at the heart of our organisation, Manorlane caters for the needs of the modern housebuyer and offers optimum consumer choice, such as tailored personal financial advice and home personalisation options.

Buyers who wish to make their property a real one-off will be delighted with the wide range of options available as standard, as well as the interior design service offered by Manorlane’s in-house 'Uniquely You' design centre, from designer bespoke curtain and flooring packages, to contemporary lighting and home technology packages.


Mission Statement
Our mission is to provide unparalleled service so that our homebuyers are comfortable throughout the entire buying process and thrilled with the outcome.

We believe that our employees are key to making that happen. Our front line sales team is our strength; they shall strive to be resourceful, responsive and attentive to our clients needs.

We believe our customers are as unique and important as our homes.

[Dusty]

Frank1226 must work for this terrible company.

I think we should go through their so called Customer Charter.

Point 3. Manorlane will provide fair and truthful advertising and marketing.

I personally was lied to, by the consultant that sold me the house. Fair and truthful advertising, Manorlane cannot call these houses quality as none of them are.

Point 5. Manorlane train all of their staff to understand their responsibilities in dealing with the customer and what the charter means to them.

This is totally fiction, they cannot stand by their charter because no-one in the company enforces it.

Point 6. Manorlane will provide you with detailed pre-contractual information that you need to make an informed decision about the property you are buying.

Again a work of fiction, I did not find about the animal clause or the yearly fee for cutting the grass, until my solicitor told me. We were also told that if we changed our mind we could get our deposit back.

Point 7. Manorlane will clearly explain who to contact throughout the purchase process and how to deal with your questions, home choices and any options you may consider.

Manorlane will take the deposit and leave you to chase them for information as they have no real wish to talk to you again.

Point 8. Manorlane will take full account of your health and safety during the construction phase of your new home, by providing written and/or verbal advice on visiting the site.

Manorlane would not allow us to see our home until we had the so called demonstration. I know now why, as this house is an insult.

Point 9. Manorlane will aim to keep you fully informed throughout the purchase process, right from the first contact with your Homes Consultant through to our dedicated Customer Care After Sales team.

Manorlane are not interested in talking to you after they have your money. They have no customer care.

Point 10. Manorlane will ensure that the property is completed in accordance with your contract before you take occupation, and will undertake to demonstrate all the functions and facilities within your new home.

In my case, this company missed two walls and pillars, have not finsihed the garage as per the spec. All walls going up and around the stairs are not plumb, they have large visible bumps and lumps in them. The woodwork on the stairs has gaps and holes, some big enough to get your hand in, and it looks as if was dragged around the building site before they tried to fit it. The kitchen was not straight, they had fitted a fireplace that was not ours and nearly every window had either a scratch on the glass or on the PVCu. I think that most of the walls are not plasterboard but filler.

Point 11. Manorlane will provide reliable information about Zurich’s ‘Building Guarantee’ cover and any other guarantees and warranties from which you may benefit.

Here are some useless pieces of paper, do not ring us as we are not interest in your problems.

Point 13. Manorlane will tell you about our procedures for dealing with any customer complaints.

If you try and complain we will ignore you, Manorlane are not interested in fixing any problems you might have through shoddy workmanship.

Point 14. Manorlane will always strive to be professional, efficient, businesslike attentive and helpful.

Absolute rubbish and lies.

[Colin Jack]

Come on frank1226 can you not come up with something a bit more believable. This is the same crap that all developers spout.

Dusty is quite right but the statement applies to the vast majority of developers in that they 'are not interested in talking to you after they have your money. They have no customer care.'

Somebody quoted one of Manorlane's neighbours at the Castle Businsess Park in Stirling (Bett Homes, now known as Gladedale) slogan to me - 'Its all about you' then immediately stated 'Its all about your money more like'. Can't say I disagreed.

Still at least the Office of Fair Trading are looking into the state of the housebuilding industry. But then again the NHBC have anounced their full cooperation in the investigation which can only mean that the housebuilder's position will be made stronger, the housebuyer's weaker and the NHBC's profits bigger. It is all a big con. When will this country ever learn??????