Manorlane Homes

[Rose]

I am another victim of this companies broken promises and customer charter. Would the companies MD's like to stay in one of their houses, I don't think so, I will swap you for a week and see how you get on in your quality built home.
Come on Manorlane stand up and be accountable for your product instead of hiding behind closed doors in Castle Business Park.

[Englishwolf]

We have supplied Zurich with a 30 page document detailing faults and poor workmanship. Manorlane have agreed to rectify some of them, however others, they have refused.

One of the big issues is plumbing, If we have the hot water on, it heats the radiators. If we have the radiators on upstairs, it heats downstairs also. Likewise, if we have downstairs on, it heats the upstairs radiators. If you see the pipes in the show houses, they are not too long and do not drop below the radiator. They are fitted with cover plates where they come out of the wall. When you get your house the pipes are much too long and some are not fitted with cover plates.

Another good example are the windows. The little black internal seal of the sealed unit should not be ruffled in anyway. If it is, it is a sign of a manufacturing fault and Manorlane will not change them.

Also check the watered down paint used in all internal decorating. Make sure the precast has not been damaged and filled. Manorlane are good at hiding things, but after twelve months the precast looks like someone has taken a hammer to it.

Another thing, check your appliances, Manorlane fitted a damaged freezer and oven to our house. If all this is fine, I am sure they will have painted the units. Not to mention trying to hide the fact of not Ames taping corners, especially if they think you will never spot it.

I think the last things you need to check are the tiles in the kitchen and bathrooms, if they are anything like ours then they will be uneven. Whilst your checking the bathrooms, make sure your en suite is in the right place. Our isn't and what are Manorlane going to do about it... Yup, you have guessed it "Nothing"

Manorlane have, however agreed to replace the glass in the stairs window. Apparantly they changed the spec, making it impossible to fit a normal blind. This would not have been a problem, apart from it looking out onto next door window.

Oh and just before I forget, they do not seal the garage door frame internally, it is just left with a gap between the frame and plasterboard. If you get a garage door that has not been dragged around the building site before being fitted. Make sure you check the underneath at the bottom of the door.

So they can think a lot of them are none issues, but when you have paid good money and do not get the product you paid for, what would you call it... I know what I think it is. I assure you Manorlane have fixed nothing in the time we have owned this property.

[THEMADFIFER]

I have worked for Manorlane as I have many other house builders. I would say there quality is no worse than any other given that defects should be rectified which is outwith my remit.

However, when working in Armadale I was involved in an accident. One that required urgent hospital attention and plastic surgery to correct.

When this incident occurred, I informed the Site manager, I had streaming from me in that I had shattered a bone and it was compound and it was the lack of Health and safety at fault. However, neither him or his sidekick or anyone else on site would take me to hospital. I had little knowledge of the area and was told to drive to Livingstone to St Johns hospital. What do I do? my insurance is invalid to drive in this manner but no one would take me, so I had to in effect drive to Livi' to get this seen to. I have never tried to sue them as it is not in nature, however matters have come to light that now have me wondering if I should.

Matt

Originally Posted by Englishwolf

We have supplied Zurich with a 30 page document detailing faults and poor workmanship. Manorlane have agreed to rectify some of them, however others, they have refused.

One of the big issues is plumbing, If we have the hot water on, it heats the radiators. If we have the radiators on upstairs, it heats downstairs also. Likewise, if we have downstairs on, it heats the upstairs radiators. If you see the pipes in the show houses, they are not too long and do not drop below the radiator. They are fitted with cover plates where they come out of the wall. When you get your house the pipes are much too long and some are not fitted with cover plates.

Another good example are the windows. The little black internal seal of the sealed unit should not be ruffled in anyway. If it is, it is a sign of a manufacturing fault and Manorlane will not change them.

Also check the watered down paint used in all internal decorating. Make sure the precast has not been damaged and filled. Manorlane are good at hiding things, but after twelve months the precast looks like someone has taken a hammer to it.

Another thing, check your appliances, Manorlane fitted a damaged freezer and oven to our house. If all this is fine, I am sure they will have painted the units. Not to mention trying to hide the fact of not Ames taping corners, especially if they think you will never spot it.

I think the last things you need to check are the tiles in the kitchen and bathrooms, if they are anything like ours then they will be uneven. Whilst your checking the bathrooms, make sure your en suite is in the right place. Our isn't and what are Manorlane going to do about it... Yup, you have guessed it "Nothing"

Manorlane have, however agreed to replace the glass in the stairs window. Apparantly they changed the spec, making it impossible to fit a normal blind. This would not have been a problem, apart from it looking out onto next door window.

Oh and just before I forget, they do not seal the garage door frame internally, it is just left with a gap between the frame and plasterboard. If you get a garage door that has not been dragged around the building site before being fitted. Make sure you check the underneath at the bottom of the door.

So they can think a lot of them are none issues, but when you have paid good money and do not get the product you paid for, what would you call it... I know what I think it is. I assure you Manorlane have fixed nothing in the time we have owned this property.