NHBC Forum

[tabithatabby]

MarkD i would very much like to be able to email you to ask a question but as i am a new member it won't let me. i have a major issue with a cowboy developer - small so therefore difficult to get to do anything - and NHBC and am at my wits end.

[Jenna]

Hi Eric,

Further to Mark D's response, I was wondering how you got on with the NHBC. I have similar issues.

Regards

Jenna

[Jenna]

Hi Mark D, I have read the feedback you gave to Eric W re referring to the statement at the bottom of the resolution service 'any item identified as a result of carrying out remedial work, the builder is obliged to rectify.' I am currently undergoing investigations for a defect that was raised within the first two year period. The process has been protracted and as the builder had not carried out suitable investigations within reasonable timescales (2yrs 3mths) NHBC are carrying out the investigations. During these investigations into why the floor slab is so far off the level,they have uncovered there is no insulation under the floor slab and the dpm has been breached. We have had conflicting info from NHBC. One person says that as it is during investigation into a claim that was raised in first two years builder has to rectify. Claims handler however, says that as these were uncovered during yrs 3 to 10 period it is not covered. I would appreciate hearing your views. regards Jenna

[southbourne-jay]

I am new to forum and wonder if anbody can help me.

I recently advised my management co. of severe damp in my flat and of ill fitting windows.

We have lived here for three years now and have kept the flat well ventilated but the damp has become more severe and the window frames are bowing.

We were asked to make a claim to NHBC.

I received an e mail today saying that this is not insurable (insurable peril)

I looked into NHBC guide drawing their attention to section three.

Havent heard from them yet.

What should I do next ?

[Structural Assistance]

Originally Posted by Jenna

Hi Mark D, I have read the feedback you gave to Eric W re referring to the statement at the bottom of the resolution service 'any item identified as a result of carrying out remedial work, the builder is obliged to rectify.' I am currently undergoing investigations for a defect that was raised within the first two year period. The process has been protracted and as the builder had not carried out suitable investigations within reasonable timescales (2yrs 3mths) NHBC are carrying out the investigations. During these investigations into why the floor slab is so far off the level,they have uncovered there is no insulation under the floor slab and the dpm has been breached. We have had conflicting info from NHBC. One person says that as it is during investigation into a claim that was raised in first two years builder has to rectify. Claims handler however, says that as these were uncovered during yrs 3 to 10 period it is not covered. I would appreciate hearing your views. regards Jenna

I am never surprised by the motives or claims of insurance company representatives.

Please PM me with further details & information, I will try to assist as best as possible.

Neither of these two faults would cause the slab to be off alignment, that could be part of a much greater problem.

But as the problem was raised with the first 3 three years you will be covered.

Again I refer back to "floor slab is so far off the level" this could be major structural. This is covered for 10 years.

[coxysrfc]

I have built several houses over the years I have been a builder and have always tried to complete them to an above average standard, trying to produce houses that are better than anything you would find produced by a larger developer.
Nearly two years ago I finished a house which the client bought when we were nearly finished, they were happy and kept saying how nice it was to be friends with the builder!
They have now called in the NHBC for a second time, telling them that thay could not get hold of me, strange, I have been working on the house next door for the last seven months. The last time they called the NHBC in was because again they said they had problems that I would not resolve, again I had not been told.
Anyway the point is that the NHBC have jumped to this "clients" every whim and charged me huge amounts of money for doing nothing, it is not always the builder that gets away with it. If the clients decides that he just wants to cause trouble and cost the builder money, the NHBC is good for that too.

[Structural Assistance]

Originally Posted by coxysrfc

I have built several houses over the years I have been a builder and have always tried to complete them to an above average standard, trying to produce houses that are better than anything you would find produced by a larger developer.
Nearly two years ago I finished a house which the client bought when we were nearly finished, they were happy and kept saying how nice it was to be friends with the builder!
They have now called in the NHBC for a second time, telling them that thay could not get hold of me, strange, I have been working on the house next door for the last seven months. The last time they called the NHBC in was because again they said they had problems that I would not resolve, again I had not been told.
Anyway the point is that the NHBC have jumped to this "clients" every whim and charged me huge amounts of money for doing nothing, it is not always the builder that gets away with it. If the clients decides that he just wants to cause trouble and cost the builder money, the NHBC is good for that too.

NHBC automatically notify the Builder.

The Builder is always given the opportuninty to put the concern right.

Only after builder refusal will NHBC do the work.

Builder liability is only for the first 2 years.

Everything looks good at the start. Paint can hide a multitude of sins.

[coxysrfc]

Sorry to disagree, but this client has not notified me and gone straight to the NHBC, they have not given me the choice and are charging me for the inspection, then probably for the work, as they did last time.

[SteveF]

Originally Posted by coxysrfc

Sorry to disagree, but this client has not notified me and gone straight to the NHBC, they have not given me the choice and are charging me for the inspection, then probably for the work, as they did last time.

Perhaps there is something significant in what you say coxysrfx!!!

"as they did last time."

Maybe the NHBC should take this action with "EVERY" developer/builder that fails to meet his obligations with regards to the warranty. They would most certainly gain a significant improvement in the credibility stakes in my opinion.

SteveF

[SteveF]

Originally Posted by Structural Assistance

I am never surprised by the motives or claims of insurance company representatives.

Please PM me with further details & information, I will try to assist as best as possible.

Neither of these two faults would cause the slab to be off alignment, that could be part of a much greater problem.

But as the problem was raised with the first 3 three years you will be covered.

Again I refer back to "floor slab is so far off the level" this could be major structural. This is covered for 10 years.

This has been resolved SA....this is a case i have been involved with since July 2007 and which resulted in the NHBC contracting in Dec 2010 to buy back the property. This only after significant pressure was applied - quite some story....

SteveF