Posts: Fairview Home NHBC live case study

[Tony]

Subsequent to New Build Inspections finding literally hundreds of faults in our home, we had a second inspection carried out by the keen eyed Willie Jackson. He has worked with the NHBC in a previous role and was quite astonished to see some of the faults that our home has. Granted that Jamie Laird and his team at Fairview have carried out a lot of repairs already , ably assisted by Rob Bentley, Richard Burbidge and his team of “fixers”. However as I have pointed out to Fairview, the repairs were carried out on items that needed work doing and they are under the warranty. Now, however, we have reached a stumbling block and the NHBC are involved. I was concerned about their track record , especially after the recent Watchdog report on the BBC. However customer services were excellent and Technical Services were informative and supportive. It remains to see what eventually transpires and that is why I am keeping this live blog. Currently the major outstanding issues are – cracked tiles where the floor has started moving , probably due to an incorrectly laid screed ; a crumbling driveway surface ; a bouncy floor in our main bedroom ; a non conforming staircase with unequal risers ( serious) ; plumbing system not signed off and a bath that has been fitted non level. Whilst these seem trivial , some actually represent serious building deficiencies , hence why we have started down the NHBC path. This comes after 15 months of continuous repairs , involving the replacing of most of the external doors due to leaks, the installation of a sewer that had been forgotten, numerous major plumbing faults including pumps fitted the wrong way around, shower heads falling off , damaged radiators noisy TRVs and on and on. There have been few weeks when something has not needed to be done and the overall finish quality is poor. Fairview have carried out a lot of work but there seems to be a culture of delay and some works are pending after 15 months. That does not represent a timely repair. This , would be unacceptable in a £100 k house and ours has cost considerably more. It is a first for Fairview being a prestige development but certainly the quality of the product is far from prestige. I await a response from the NHBC and will update the blog when the next events occur.



Fairview Home NHBC live case study