Posts: Fairview Ashbourne Gardens

[Tony]

Update on my NHBC resolution claim.

I had to call the NHBC claims team. Despite having received my letter advising them of the issues disputed by Fairview, they had not acted on the letter until I called. After that I received a guide explaining the procedures . Of course despite already knowing that Fairview have declined to rectify the faults disputed, the NHBC has to go through a formal procedure involving writing to and then receiving a formal reply from , Fairview . That has apparently been sent already , so today I will chase up the date for an inspection. On a negative note, the guide from the NHBC actually advises that , if they reach a conclusion and I am not happy with that, at any stage, they can actually walk away from dealing with the matter! Hopefully with all the furore that they attracted with recent TV appearances on Watchdog, this will not come to pass.

We have faulty spot lights again. The spots were replaced by SMAC lighting , the original contractors , as they were a fire risk. However when replaced, a key silicone seal, that makes the light Part “c” compliant for fire and smoke reasons, was left out of mots of the lights. Fairview know this because a fellow householder has brought it to their attention. However as yet , they have not had a recall on the lights , as they previously did . I assume they feel that our safety is not of paramount importance? I have referred the matter but as yet , their electrical specialist , Mr J Glavey, has not called…..another phone call today….

We are still waiting for our new front door…Benlowe the suppliers , have sent two doors that were not up to scratch.The last one was of such poor quality and had pieces that did not match. Turns out that they had done a patch repair on the first that was sent back….

Next update after further events .



Fairview Ashbourne Gardens