9 months of hell

[Du 162]

Bought a miller home 9 months ago and it's shear hell can't say to much as this is now going to court. Nhbc is involved for inside and out and I've got two big signs in the garden trying to warn other buyers. They just don't care

[NewHomeExpert]

I bet they do! Putting up signs on your house and setting up website stating what is wrong and warning others normally works a treat.

Try writing to Keith Miller or Tim Hough, quoting their website and customer satisfaction claims.

Good luck with the Court case, dont forget to come back and tell us how you got on!

[Du 162]

Was thinking of posting my snagging report and the poor response from miller homes. What do u think

[NewHomeExpert]

Was thinking of posting my snagging report and the poor response from miller homes. What do u think

I would let Miller know this is your intention of they dont start to show they care.
Good reputations are difficult to get, bad reputaions are very easy!

Ensure everything you state is true though and can be backed up if necessary.

[Linda]

I am have much the same experience - bought 2 houses last yr (3bed & flat)
I have complained and complained and complained - no-one listened (not even Keith Miller himself) - almost 80 Emails+ photographs - I have the dist-list of all so-called Directors in Miller if you want it
They referred me to their solicitor - she was rubbish - got everything wrong - guess she was just trying to frustrate me - she did
They have now refused to speak to me altogether and referred me to the NSBC
I have one of their building projects (adjacent to mine) suspended at the moment on the grounds of H&S negligence - just trying to get them to listen
I have a whiteboard outside my house that simply says Caveat Emptor (let the buyer beware)
They don't know yet that I am a Website Developer - I hope to have something LIVE soon - if you'd like to contribute your experiences I'd be happy to include them
Best wishes with your cause
Linda

[NewHomeExpert]

This is disgraceful! 80+ emails and even CEO Keith Miller has not reacted!

It may be a silly question but have you tried writing a formal letter addressed to Keith Miller?

The reason I ask is that Miller make such a big deal out of their "Customer satisfaction" on their website and marketing.
I am sure they would want to do something about this.

Don't forget to tell Miller about your website and let us know here too.
I will link to it from my Miller page!

[Linda]

Yes have formally written - no reply

Website is www.ourmillerhomes.co.uk
Linda

[NewHomeExpert]

I will link to you next time I do some maintenance to the site.

Great website by the way.

Anyone with a Miller Home problem should check it out.
All the e mail addresses are there on the contact page.
Surely one person at Miller out of all this lot cares a litlle bit?

[Linda]

Miller now threatening to take us to court - claiming we owe them £15,000 ... and by the way, they don't like our Website :-)

[NewHomeExpert]

How can you owe Miller any money?

I am not surprised they dont like your website, they think they are better than that!
Don't be bullied by Miller, stick to your guns.

The H&S photos on your website say everything!

Have you considered a Subject Access Request under the Data Protection Act?
The information you get will be useful when you go to court.
Legally Miller have to send you everything they have about you and your home in your plot file or house file.
It only costs £10. see Barratt/David Wilson Home File