I am so glad he is home and dry - not like me in February then when my house was flooded by negligence in plumbing work, even though water was pouring down the walls - electrics were not checked for over 3 weeks - too bad if I had gone up in a puff of smoke - sorry not covered under health & safety - 7 months later still trying to get compensation for damage to items, loss of earnings, the site manager who saw the items did not write down a full list - he just scribbled an idea of what had been damaged now I|am being treated like a criminal trying to prove I had a jumper, duvets etc etc.
The complaints department don't come back to you, their customer charter is not adhered to. Even a 2 page email to Peter Redfern was not even answered. Other residents have been waiting for over a year for repairs to be done - every one of our neighbours have had at least one leak - usually 3 - 4. Buy a Wimpey a house at your own peril. I used to think they were the best but the way the claim has been handled is appalling. The NHBC were worse than useless - the guy was half asleep and did not care because he said they have no powers - good eh? Your house is your biggest purchase but no omnibusman to assist you. I have met and talked to so many individuals who have had similar experiences. They think that their customers are not worth anything! Remember anything you own keep the receipt or they won't believe that you had it.
Buyer beware.