Krystle. It appears here that your problem is that you ASSUMED when you reserved the property that floorings were included. I think you will find that the developer's marketing material and info pack you received when you reserved will make it abundantly clear that this wasn't the case. If, however, you were advised either in writing or verbally that these items were included, you should speak to the developer. Even a verbal statement can be sufficient to pursue the developer under the Property Misdescriptions Act - but please note that this will not get you your flooring! The PMA is punishable by fine, not costs awarded to the complainant - but it would be in the developers' best interests to settle with you rather than defend the allegation.You ask "how is that possible when new builds going for cheaper prices are being sold with modern flooring and adequate kitchen finishings!" The answer is that there is ALWAYS something cheaper if you look for it; and that properties in less desirable locations will always be up-specced in order to appear more attractive. You obviously had the choice of one or the other and chose the Wimpey property for whatever reason, so really you can't now use that as a valid complaint.If, of course, you have not yet exchanged Contracts, you could threaten to cancel your reservation. If the developer doesn't want to lose you as a buyer, they may be prepared to include, or give you a contribution towards, flooring.Keep us informed of the outcome.

Comment on New Homes Complaint? by Paul Barker