David Wilson Homes - Page 4

Tony · 20th October 2005, 23:16

[quote:ef12fc6999] if you buy a product, be it a mars bar or a car you have full legal redress against the manufacturers if something goes wrong, consequently, they strive to ensure that their products are as close to perfection as their systems allow, most of them even provide a good customer service should it go wrong[/quote:ef12fc6999]

There is very little incentive for builders to produce a good quality product or to provide good customer service. The reasons is simple - they have very low resale rates i.e. even if you did get your dream home and received a great service you are unlikely to buy from them again. Additionally, their clients have very few rights and the shareholders want to maximise profit.

The industry has been policing itself long enough, there needs to be a change in the law to give new build buyers better protection and housebuilders an incentive to deliver quality products that will last.

Tony

21st October 2005, 06:13

[quote:96964ea8a0="Tony"][quote:96964ea8a0] if you buy a product, be it a mars bar or a car you have full legal redress against the manufacturers if something goes wrong, consequently, they strive to ensure that their products are as close to perfection as their systems allow, most of them even provide a good customer service should it go wrong[/quote:96964ea8a0]

There is very little incentive for builders to produce a good quality product or to provide good customer service. The reasons is simple - they have very low resale rates i.e. even if you did get your dream home and received a great service you are unlikely to buy from them again. Additionally, their clients have very few rights and the shareholders want to maximise profit.

The industry has been policing itself long enough, there needs to be a change in the law to give new build buyers better protection and housebuilders an incentive to deliver quality products that will last.

Tony[/quote:96964ea8a0]

Absolutely right and I wholeheartedly agree. Untill the law is changed the same will continue to happen to other customers walking through the showhome doors of David Wilson Homes and other house contractors, and they know this.

jamessutton72 · 19th November 2005, 09:55

Thank's for the call Pauline.

Post edited by: jamessutton72, at: 2005/11/21 13:42

Post edited by: jamessutton72, at: 2005/11/21 13:43

Tony · 29th November 2005, 22:24

Thanks for what James and why have you changed your message?

Tony

Tony · 29th November 2005, 22:27

Some old messages that were not migrated can be found here at the old snagging.org site:

David Wilson Homes

MCIOB · 16th February 2006, 23:11

Well folks, we move into our new DWH in Devizes Wiltshire, and surprise surprise there have been numerous problems and have they been sorted out??no... where to start. On the day we moved in we found several items that weren?t to our satisfaction, one of these being pointed out to me by DWH. A list was prepared and agreed, this list has still not had all the items attended to, including major items which are causing more problems. I gave DWH the benefit of doubt, but despite regular visits to the sales office, nearly 4 months later they have not sorted them out. It seems once they have your money they simply don?t care. Their after sales service is very poor. Where is Pauline now? I will keep you posted!

Mush · 22nd February 2006, 14:27

MCIOB You will get the work done! David wilson Homes will rectify it all! You may have to send dozens of letters, make plenty of phonecalls, send plenty of emails, speak to the people at the top, threaten to take the story to the local press, get a promise that the work will be completed, see your neighbours appear on a TV and news programme regarding the problems they have and eventually they will come and rectify the problems. It may not be cured on the first attempt but guaranteed by the 5-6th attempt it will be resolved to your satisfaction. Never give up and go away. How long will this take you may ask.................nearly 4 years from the day of completion.!!!! Don't give up, you will get it done!!

Hopeful · 24th March 2006, 12:47

Be prepared for a long wait. We are still trying to get closure on some of our issues after nearly 3 years. Others on the same estate are being mucked around still and it is painful to watch. Methinks it is time for some more national publicity. DWH are sliding backwards into 'bodge it and patch it' mode again.

Why do they do it???? Why not acknowledge that mistakes have been made and put it right quickly and professionally and then GO AWAY!!!

How does the Customer Services Director sleep at night knowing how unhappy the paying customers are with the service and the product?

6th August 2006, 18:50

Well we have been in our home for nearly 10 months now and we are still waiting for outstanding items to be dealt with. The last house on our development was complete about 4 months ago and everyone has moved in. DWH are building about 4 miles away and when i went to explain te problems we were having i was turned away and told to contact customer services! DWH have been back on several occasions and have attended to several of the more minor items.(painting and mastic) Although we have a list of about 20 items I am only really concerned about a couple of these; 1, the insulation in our loft is inadequate and incomplete and DWH don’t seem to care, or at least they have not told us what they intend to do about it despite inspecting over 2 months ago. 2, our driveway has a vigorous weed growing through it called ‘Horsetail’, this is a problem across the estate with several trip hazards on many of the public paths (it would appear the surfacing in very poor with no membrane so the weed is breaking through the tarmac). 3, we had a roof leak which occurred during driving rain, DWH answer - paint over the damp patch, oh a put a red cross on the where they think its coming in the loft. 4, the biggest problem we have had is with the electrics; they kept tripping out apparently due to faulty cable, anyway that we repaired. Problems with lights wired wrongly and not working correctly. Also our boiler was wired incorrectly so it was heating the water constantly for 8 months and this and the lack of insulation in our loft has cost us a fortune in gas. (I will be claming this back) More seriously I have managed to get hold of a copy of the NHBC standards that our home was supposed to be built to. It makes interesting reading and that’s just what is visible after the works are complete. I have given DWH the benefit of doubt, but unless they resolve these items and offer us compensation towards our gas bill I will be publishing a full and frank list of out problems in have encountered. :angry: :huh:

Tony · 6th August 2006, 22:31

Hi MCIOB,

Have you seen this David Wilson Homes Blog?

Perhaps new home buyers should go public as it does seem to help.

Just a thought.

Tony