We moved into a 15 month old Ben Bailey home in Wombwell in September 07...
So we've now been here a year... and so far the snagging list includes
- skirting board gaps
- shower leaking
- plaster damage
- kitchen unit damage
- diswasher replaced
- cooker hob not attached to worktop
- guttering bodged around house
- manhole cover loose
- fencing broken
- stairs in house screwed down (squeaking A LOT)
- warped door
- hinges upside down and broken
- subsidance in the parking space
- 1 foot of tarmac retained by a paving slab on end - suprisingly it cracked and fell away...
- underlay on the roof used to make tiles meet guttering.... has now fallen away so water misses the guttering and runs down the front of the house.
Considering we didn't move into the house when new we were a bit shocked.
The customer care team are entirely useless, we reported all of these bar the guttering when we moved in, have called them every 2 weeks and the fence, subsidance and guttering are still outstanding
We've wasted 5 or 6 days of annual leave because they cant combine jobs (e.g. carpenter for door and skirting) and dont brief the workmen properly.
AND THEY NEVER CALL YOU BACK!!!!!
It has now got to the point that I'm calling them daily to try and spur them on and will be making an official complaint once the final 3 jobs are finally complete!  |