There is a massive variation in the standards of Customer Care even within the regional offices of Bryant Homes. My experience is that they aspire towards high quality but don't always succeed.
A customer care manager should have carried out a comprehensive snag list which he will want completed before he accepts the house from the building department. You will then be given 28 days from moving in to list your own concerns to the customer care manager which should be dealt with promptly.
If you have found a well run development you should be able to speak to site management who will be keen to make your house buying experience a pleasant one. Can you find out the name of the Customer Care manager with whom you will be dealing?
If you feel you are being fobbed off, or you are being made to feel that you are making a nuisance of yourself by sales, that is the time to become wary.
How you are dealt with in the early stages of the purchasing process should give you a good idea how things are going to progress from there on.
I hope you have found one of their better run developments
