[Colin Jack]

CST how are you getting on with your dealings with Bett Homes, or 'Gladedale' as they are now calling themselves?

New name, same old shit, I wonder?????? Picture to follow! And before they set the legal dogs on me - it wasn't me who did it, it was another disgruntled Bett Homes (Gladedale) customer. I merely took a photo of the sign board in the passing (over a number of months) because I though it was quite apt. “All about you” SHIT – you need to see the photo. I believe it has been taken down now but it was there for quite some time. At least it was taken down because many of their sign boards get blown down due to poor construction - ahhhhh there is a thread developing here. Would love to know who did it though because I am sure they will have many of the same faults I do, and perhaps some more they don't know about.

The customer service rep you have dealt with - was it Helen Webb? I have posted previously the absolute howler she spouted to me a while back, but I will repeat it again. She told me that my boundary fence “HAD BEEN REPAIRED IN ACCORDANCE WITH THE NHBC STANDARDS”. There are no NHBC standards relating to boundary fences, this has been confirmed by the NHBC themselves. And as John Croal, also of Bett Homes customer care department (Ha! Ha!), said 'THE NHBC STANDARDS ARE GUIDANCE ONLY, SO IT DOESN’T MATTER'.

Have you met the Goldfish yet?